Advanced Support Professional

1 week ago

Eluru, India beBeeTechnical Full time

Senior Technical Support SpecialistAs a key player in our Enterprise Support team, you will focus on delivering exceptional support and product expertise to our largest customers. You will collaborate with global team members to drive agreement and improvement across product and operations teams.You will report to the Manager of the Enterprise Support team, responsible for root cause analysis, debugging, and troubleshooting of multiple Atlassian products. You will participate in customer-facing calls to communicate progress updates, action plans, and resolution details.The ideal candidate has 8+ years of experience in Java support, software services, and system administration for a large end-user community. They should be familiar with operating systems (e.g., Linux, OS X, and Windows), have experience being Subject Matter Expert in multiple Atlassian products, and be able to identify knowledge opportunities when new technologies are included.Key responsibilities include communicating as an internal expert with customers at an executive level, solving complex tickets, summarizing cause, recommending solutions, and escalating issues. Additionally, you will be expected to champion customer satisfaction, assist global teammates in driving long-running tickets to resolution, and encourage others to provide context and rise to challenging occasions.By joining our team, you will have the opportunity to leverage your technical expertise to drive customer success and contribute to the growth and development of our Enterprise Support team.In this role, you will:Provide advanced technical support to our largest customersCollaborate with cross-functional teams to drive agreement and improvementAnalyze and troubleshoot complex technical issuesCommunicate effectively with customers at all levelsIdentify and implement process improvements

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    Eluru, India beBeeTechnology Full time

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    Eluru, India beBeeSoftware Full time

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    Eluru, India beBeeSupport Full time

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    Eluru, India beBeeITSupport Full time

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    Eluru, India beBeeGovernance Full time

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    eluru, India beBeeHealthcare Full time

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    Eluru, India beBeeApplication Full time

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    Eluru, India beBeeProfessionalDevelopment Full time

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    Eluru, India beBeeMachine Full time

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    eluru, India beBeeData Full time

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