Senior Customer Experience Coordinator

2 weeks ago

kollam, India beBeeCustomerSupport Full time

Customer Service Representative Job OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing unit, you will be responsible for handling customer queries in a timely and efficient manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chat platforms, providing accurate and helpful information to resolve their issues.Analyze customer feedback and concerns to identify areas for process improvements.Work closely with internal teams to ensure seamless communication and resolution of customer complaints.Develop and maintain strong relationships with customers through regular updates and follow-ups.Stay up-to-date with product knowledge and technical skills to effectively support customer requests.Requirements and Qualifications:Bachelor's degree in a related field, such as Business Administration, Marketing, or Communications.A minimum of 3-5 years of experience in customer service or a related field.Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.Proficiency in MS Office Suite, CRM software, and other relevant tools and technologies.Preferred Background:Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.Knowledge of industry-specific trends and best practices.Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer experiences.

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