Customer Experience Ambassador

2 weeks ago

kollam, India beBeeResponsibilities Full time

Job SummaryWe are seeking a professional and skilled Customer Service Representative to join our team. In this role, you will be responsible for handling guest inquiries, resolving issues, and providing exceptional customer service.About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering outstanding customer experiences. You will work closely with our guests to understand their needs, resolve any issues that may arise, and provide personalized recommendations to enhance their stay.Key ResponsibilitiesProcess refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Perform additional related duties as required.RequirementsFluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Preferred QualificationsMinimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients (strongly preferred).Prior experience in reservations or sales is an added advantage.BenefitsThe opportunity to work in a dynamic and supportive team environment.A comprehensive training program to ensure your success in the role.Ongoing support and development opportunities to help you grow in your career.About Us

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