Technical Support Engineer
3 days ago
Role: Technical Support Executive - Voice Experience: 1year. Location: Coimbatore. JD: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe. · Taking ownership of customer issues reported and seeing problems through to resolution · Researching, diagnosing, troubleshooting and identifying solutions to resolve application issues · Ask customers targeted questions to quickly understand the root of the problem · Refer to internal database or external resources to provide accurate tech solutions · Search product documents to verify if reported problems are already known issues with a defined resolution plan · Assisting in qualification/replication of the reported issue in an appropriate customer environment · Information gathering to ensure complete availability of details required for root cause analysis · Manage customer expectations regarding estimated response times for issue resolution. · Ensure speed and quality of help received. · Respond to tickets, answering all customer concerns · Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. · Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. · Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams · Problem routing/escalation to next level support where required · Ability to multitask in a fast-paced environment · Strong active listening skills and excellent written and oral communications skills · Document all communication via ticketing systems · Gather the required information necessary in order to best handle customer software and technical inquiries · Expertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts.
-
Technical support engineer
4 weeks ago
Bangalore, India Wayground Full timeWayground (formerly Quizizz) is one of the fastest-growing Ed Tech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U. S....
-
Technical Support Engineer
1 week ago
bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...
-
Technical Support Engineer
5 days ago
bangalore, India Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
-
Technical support engineer
4 weeks ago
Bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...
-
Technical Support Engineer
2 weeks ago
Bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...
-
Technical Support Engineer
2 days ago
bangalore, India Talentgigs Full timeRole: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking...
-
Technical Support Engineer
3 days ago
bangalore, India Ascendion Full timeJob Title :: L2/L3 Support Engineer (AS400) Location :: Bengaluru, India (Hybrid) Job Description: Top Skills: AS400 RPG/COBOL SQL/DB2 Exposure to .Net/Java Core / Must Have: Troubleshooting skills: Ability to diagnose and resolve complex application issues. Communication skills: Strong verbal and written communication skills. High end reasoning and...
-
Technical Support Engineer
3 days ago
Bangalore Urban, India Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
-
Technical Support Engineer
3 days ago
Bangalore Urban, India Cyware Full timeAbout Cyware Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
-
Technical Support Engineer
3 days ago
bangalore district, India Cyware Full timeAbout Cyware Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
