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Major Incident Management

2 months ago

pune, India Tata Consultancy Services Full time

Dear Candidate

Greetings from TCS


TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.


Role: Major Incident Manager

Location: Pune

Experience Range: 6-12 years


Job Description:


Skillset : Incident Manager, Major Incident Management, Bridge calls


Must-Have

  • Leveraging technology to issue all communications and providing key stakeholder management.
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution.
  • Being accountable for resolving the outage via workaround or permanent fix