Engineering Sales
2 days ago
Location:Krakow, Lesser Poland, PolandJob ID: R0102542Date Posted: Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:NoJob Description:The OpportunityJoin Hitachi Energy as a Wireless Application Engineer and become a key technical expert supporting system integrators and utility customers with our advanced wireless solutions. In this role, you will work on cutting-edge communication technologies, providing hands-on technical support, troubleshooting, and product demonstrations. You will collaborate with regional teams and customers to ensure seamless integration and optimal performance of wireless systems, while contributing to innovation and continuous improvement in utility communication infrastructure.How You Will Make an ImpactProvide technical support for system integrators and utility customers using Hitachi Energy Wireless SolutionsDebug, resolve, and reproduce critical issues to ensure optimal customer experienceSupport integration and launch of new products at customer sitesPrepare and configure devices for demonstrations, diagnostics, and application evaluationsPerform remote and onsite service work, including equipment assessment and field upgradesUtilize Customer Resolution Management tools to track and escalate product issuesCollaborate with developers, QA, and product management to improve solutionsParticipate in industry events, trade shows, and technical conferences to represent the organizationYour BackgroundBSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field3+ years of experience in customer support and testing of network protocols/telecommunication systemsStrong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)Excellent communication and interpersonal skills with a collaborative mindsetPreferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)Familiarity with VMware setup and CRM tools for customer support is a plusFluent in English; additional languages are an advantageQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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