Smart Hands
2 weeks ago
Job Description – Smart Hands / IT Support Engineer L2 (Bangalore)Position: Smart Hands / IT Support EngineerExperience: 2 – 6 YearsLocation: Pune, Maharashtra, IndiaBudget: 4-5.5 CTCEmployment Type: Full-Time, On-Site*IMMIDIATE JOINERS*Qualification & CertificationsGraduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering.ITIL v3 / v4 training mandatory; certification is an added advantage.Excellent domain knowledge and technical orientation.Key Responsibilities1. Incident & Service Request (SR) ManagementManage incidents and service requests through CRM tools (e.g., ServiceNow).Ensure timely updates, resolution, and closure of tickets in compliance with SLA.2. End User Experience ManagementProvide professional and prompt support to end users.Maintain high-quality interaction standards and ensure user satisfaction.3. Executive Support & Experience ManagementDeliver premium technical support to executives and VIP users.Resolve issues efficiently while maintaining professionalism and discretion.4. Onboarding SupportDeliver a “WOW” experience for new joiners through seamless IT onboarding.Ensure Day 1 asset readiness, issuance, and IT orientation.5. End Point ReadinessManage imaging, reimaging, media sanitization (Kill Disk, Blanco), QC, and labeling of IT assets.Ensure all devices are deployment-ready and meet corporate standards.6. IMAC Support (Install, Move, Add, Change)Provide support for Laptops, Chromebooks, MacBooks, Desktops, and related peripherals.Handle installation, relocation, addition, or removal of IT hardware as needed.7. End Point Support (Remote and Deskside)Offer first-level support for hardware, OS, and applications (Windows & Mac OS).Troubleshoot issues with printers, scanners, and other peripherals.8. End Point RedeploymentManage part replacements, unit replacements, re-imaging, and QC.Maintain compliance with asset management and redeployment procedures.9. Vendor Partner LiaisoningCoordinate with OEMs and vendor partners for warranty claims and escalations.Track resolution timelines and ensure proper documentation.10. Data Center (DC) & Telecom Activities SupportProvide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects.Collaborate with central teams for on-site physical support.11. New Transitions & Infrastructure ProjectsSupport IT transitions and new infrastructure setups at the site.Participate in project rollouts ensuring technical readiness and compliance.12. Scheduled Preventive MaintenanceConduct regular checks on training rooms, VC rooms, and DC hygiene.Maintain preventive maintenance logs and ensure periodic compliance.13. IT Asset Management (HAM Pro)Manage IT asset lifecycle through HAM Pro – receipt, stacking, recording, issuance, return, redeployment, and disposal.Maintain accurate asset records with proper state tracking.14. Metrics & SLA ManagementMonitor SLA compliance and report key performance metrics.Ensure adherence to service quality standards and escalation protocols.Soft SkillsStrong Customer Service and Problem-Solving attitude.Excellent communication skills in English and local language.Ability to work efficiently under tight timelines.Team-oriented, organized, and adaptable to dynamic environments.
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Smart Hands
2 days ago
bangalore, India TECEZE Full timeJob Description – Smart Hands / IT Support Engineer L2 (Bangalore)Position: Smart Hands / IT Support EngineerExperience: 2 – 6 YearsLocation: BangaloreBudget: 4-5.5 CTCEmployment Type: Full-Time, On-Site*IMMIDIATE JOINERS*Qualification & CertificationsGraduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering.ITIL v3 /...
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Smart Hands
2 weeks ago
bangalore, India TECEZE Full timeJob Description – Smart Hands / IT Support Engineer L2 (Bangalore) Position: Smart Hands / IT Support Engineer Experience: 2 – 6 Years Location: Pune, Maharashtra, India Budget: 4-5.5 CTC Employment Type: Full-Time, On-Site *IMMIDIATE JOINERS* Qualification & Certifications Graduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer...
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Smart Hands
1 week ago
bangalore district, India TECEZE Full timeJob Description – Smart Hands / IT Support Engineer L2 (Bangalore) Position: Smart Hands / IT Support Engineer Experience: 2 – 6 Years Location: Bangalore Budget: 4-5.5 CTC Employment Type: Full-Time, On-Site *IMMIDIATE JOINERS* Qualification & Certifications Graduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering ....
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Smart Contract
2 weeks ago
bangalore, India Superlend Full timeAbout SuperlendAt Superlend , we’re building next-generation DeFi infrastructure and applications, enabling seamless access to yield, lending, and cross-chain opportunity aggregation. Backed by leading crypto funds and partners like Polygon and Tezos , we manage $50M+ TVL across curated markets, looping vaults, and cross-chain yield strategies. We’re a...
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Smart Contract
2 weeks ago
bangalore, India Superlend Full timeAbout SuperlendAt Superlend, we’re building next-generation DeFi infrastructure and applications, enabling seamless access to yield, lending, and cross-chain opportunity aggregation.Backed by leading crypto funds and partners like Polygon and Tezos, we manage $50M+ TVL across curated markets, looping vaults, and cross-chain yield strategies.We’re a...
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Assistant General Manager- Sales- Digital Leads
3 weeks ago
bangalore, India Keus Smart Home Full timeFunction: Sales Designation: AGM - Digital Leads (Automation & Ardeo Lighting) About Keus: Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled. Our...
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Assistant General Manager- Sales- Digital Leads
3 weeks ago
bangalore, India Keus Smart Home Full timeFunction: Sales Designation: AGM - Digital Leads (Automation & Ardeo Lighting) About Keus: Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled. Our...
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Junior HR
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bangalore, India Smart Interviews Full timeHi there, we’re Smart Interviews.We’re all about turning skills into success. Since 2016, we’ve helped 42,000+ students improve their problem-solving and logical thinking, securing jobs at top companies like Microsoft, Amazon, Adobe, Qualcomm, Oracle, VISA, and more.Our journey started with Amit Bansal, an IIIT-H alumnus who previously worked at Amazon...
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Assistant General Manager- Sales- Digital Leads
2 weeks ago
Bangalore Division, India Keus Smart Home Full timeFunction: Sales Designation: AGM - Digital Leads (Automation & Ardeo Lighting) About Keus: Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled. Our...
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Senior Analyst/Specialist/Manager
1 week ago
bangalore, India Futuristic Underwriters Pvt Ltd Full timeAbout Futuristic Underwriters Pvt. Ltd. We are a business transformation center dedicated to achieving efficient underwriting operations, utilizing AI/GENAI capabilities, and further advancing its digital transformation and innovation. We will advance Futuristic Group’s global strategy through pioneering work in streamlined underwriting processes, AI,...
