Cloud Contact Center Transformation Professional

2 weeks ago

ballari, India beBeeExpert Full time

Cloud Contact Center Transformation ExpertWe are seeking an experienced consultant to work on a cloud contact center transformation project for a major fintech client using Amazon Connect. The ideal candidate will have hands-on experience with Amazon Connect and a proven track record of delivering successful CTI transformation projects.About the RoleThis is a great opportunity for a motivated individual to leverage their technical expertise and consulting skills to drive business growth. As a cloud contact center transformation expert, you will be responsible for leading the setup and configuration of Amazon Connect environments, working closely with business teams to gather requirements, and building backend integrations using AWS Lambda and REST APIs.Lead the setup and configuration of Amazon Connect environmentsWork with business teams to gather requirements and translate them into technical designsBuild backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM and support systemsSupport user testing, deployment, and documentationRequirementsTo succeed in this role, you will need:Minimum 7 years total experience in contact center / CTI space3+ years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsThe ideal candidate will possess excellent communication and project management skills, with the ability to work collaboratively as part of a team. If you are a motivated and detail-oriented individual with a passion for technology and consulting, we encourage you to apply for this exciting opportunity.About UsThis job description is for informational purposes only, please check company website for more information about our services and mission.

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