Cloud Contact Center Professional

1 week ago


ballari, India beBeeConsultant Full time

Cloud Contact Center ConsultantWe are looking for an experienced Cloud Contact Center Consultant to join our team. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders. Required Expertise:A minimum of 7 years total experience in contact center / CTI spaceAt least 3 years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskA good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexComfortable working independently in a client-facing environment Benefits:Lead the setup and configuration of Amazon Connect environmentsWork with business teams to gather requirements and translate them into technical designsBuild backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM and support systemsSupport user testing, deployment, and documentationTroubleshoot issues and improve existing contact flows About the Role:This is a challenging and rewarding opportunity to work on cloud contact center transformations for major clients.



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