ITSM Platform Lead
1 day ago
Job DescriptionWe are seeking a highly skilled and experienced IT Service Management (ITSM) professional to lead our Freshservice platform ownership.Configure, customize, and maintain various modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceThe successful candidate will design and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder EngagementCollaboration with service desk, infrastructure, and application teams is essential for this role.Provide training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & InsightsThe ideal candidate will develop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExperience with new feature implementations and third-party integrations is required.Support initiatives around self-service, knowledge management, and AI-driven support.Required Skills and QualificationsThe following skills and qualifications are essential:3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.Strong understanding of ITIL framework and service management principles.Experience with automation, scripting, and API integrations within Freshservice.Excellent problem-solving, communication, and stakeholder management skills.Certifications in ITIL, Freshservice, or related platforms are a plus.
-
ITSM Solutions Architect
3 days ago
rajahmundry, India beBeeITSM Full timeAs an ITSM solutions architect, you will be responsible for configuring and customizing the Freshservice platform to meet business needs.You will design and implement automation workflows, SLAs, and integrations with other enterprise tools to drive efficiency and productivity.Key responsibilities include implementing ITIL best practices, ensuring compliance,...
-
**ITSM Expert
7 days ago
rajahmundry, India beBeeServiceManagement Full time**Job Description**: We are seeking a highly skilled Freshservice platform administrator to join our team.The successful candidate will be responsible for configuring, customizing, and maintaining various modules including Incident, Problem, Change, Asset, and Service Catalog.In addition, they will implement automation workflows, SLAs, and integrations with...
-
Senior IT Platform Specialist
5 days ago
rajahmundry, India beBeeService Full timeWe are seeking a seasoned IT administrator to join our team and oversee the daily operations of our ServiceNow platform. As a trusted professional, you will be responsible for ensuring the security and performance of the system.About usWe are a forward-thinking digital firm that specializes in helping companies enhance their technological capabilities. We...
-
ServiceNow Team Lead(7 Years of Experience)
1 week ago
Rajahmundry, India OptiLnX Full timeJob Title - ServiceNow Team Lead - 7 yrs BUDGET - 95K Work Experience – 7+ years of hands-on experience in ServiceNow + ability to Manage Operations team Location – Bangalore (Work from Office – BTP) Shift - Afternoon shift support aligned with UK customer requirements (Flexibility to extend as needed) Immediate or earliest possible joiners preferred...
-
Lead Data Platform Engineer
3 days ago
rajahmundry, India beBeeDataGovernance Full timeBusiness Intelligence EngineerJob DescriptionWe are seeking an experienced Business Intelligence Engineer to design, implement and maintain large-scale data platforms. This includes defining the overall architecture strategy, developing frameworks for data ingestion, transformation and orchestration, as well as ensuring scalability, reliability and...
-
IT Service Delivery Expert
7 days ago
rajahmundry, India beBeeItServiceDelivery Full timeIT Service Delivery ManagerWe are seeking an experienced IT service delivery manager to lead our IT service management function. This role requires a strategic and innovative approach to defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization.This is a leadership role...
-
IT Service Delivery Manager
7 days ago
rajahmundry, India beBeeServiceManagement Full timeJob Summary:We are seeking a skilled IT Service Management Specialist to provide support for our Managed Services tool sets and supporting processes.The successful candidate will have a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices.Key responsibilities include...
-
Enterprise System Specialist
7 days ago
rajahmundry, India beBeeMiddleware Full timeMiddleware AdministratorYour key responsibilities as a Middleware Administrator include providing level-2 support for various platforms, managing and maintaining middleware systems, collaborating with cross-functional teams for database integration and administration, ensuring compliance with ITSM processes, and troubleshooting middleware issues.Manage and...
-
ServiceNow Developer Specialist
5 days ago
rajahmundry, India beBeeServicenow Full timeJob Title:ServiceNow Developer SpecialistAbout the Role:We are seeking a highly skilled ServiceNow ITSM, ESG, and NowAssist professional to join our team. The ideal candidate will have extensive knowledge of multi-technology application design best practices and be able to take a holistic view of application environments.Key Responsibilities:Expertise in...
-
Expert ServiceNow AI Developer
7 days ago
rajahmundry, India beBeeArtificial Full timeJob OpportunityWe're seeking an experienced professional to design and implement intelligent workflows and AI-powered features within the ServiceNow platform.The ideal candidate will have a strong background in ServiceNow development, combined with experience or understanding of AI/ML technologies such as predictive intelligence, Now Assist, Virtual Agent,...