Customer Incident Resolution Specialist

Dispute Resolution ExpertWe are seeking a seasoned Dispute Resolution Expert to join our team. As a key member of our escalation point, you will be responsible for investigating and resolving customer disputes and inquiries related to credit card transactions.Your primary focus will be on tackling complex cases and providing expert guidance to junior team...

Job DescriptionWe have an opening for a L2 Support Specialist role.This is a challenging opportunity to work in our Service Desk team, providing high-quality support to end-users and other Agency Service Desks/Help Desks.The successful candidate will be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, including:Receiving calls,...

CSS Incident ManagerWe are seeking a highly experienced Customer Support Services Incident Manager to lead our reliability and security incident response efforts.This dynamic role focuses on delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and ensuring timely, clear, and accurate communication...

PDI Support SpecialistWe are seeking a highly skilled PDI Support Specialist to deliver comprehensive support for PDI solutions used by major retail and petroleum clients.The role involves providing end-to-end support, troubleshooting application issues, coordinating with stakeholders, and ensuring seamless business continuity. As the backup support...

Remote Technical Support SpecialistWe are hiring multiple remote technical support specialists to deliver top-notch support for global software products, enterprise applications, and IT systems. These long-term freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across...

We are seeking a dedicated professional to fill the position of Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that all customers receive the best possible experience.Key responsibilities include:Ensuring timely product delivery and resolving customer queries in a...

About the RoleWe are seeking a highly motivated and customer-focused Support Engineer to join our team.The successful candidate will be the first point of contact for clients, providing initial technical assistance and issue resolution for software products across treasury, risk, finance, and regulatory compliance domains.Key Responsibilities:First-Line...

Job Title: Automotive Customer Service SpecialistWe are seeking a highly skilled and dedicated Automotive Customer Service Specialist to join our team.Main Responsibilities:Manage daily customer requests through a shared mailbox and provide member support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries...

As a Help Desk Analyst, you will provide technical assistance to users via various communication channels. This involves resolving technical issues and providing first-line support to ensure seamless service delivery.Key ResponsibilitiesProvide timely and effective technical assistance to users via phone, email, chat, or ticketing systems.Monitor and...

Job DescriptionWe are seeking a highly skilled professional to join our team as an Ad Reconciliation Specialist. As an integral part of our organization, you will play a critical role in identifying and documenting billing discrepancies across major advertising platforms.Your primary responsibility will be to work closely with our clients to ensure accurate...