Service Desk Management Position

3 days ago


bangalore, India beBeeIT Full time

Job Title:The IT Service Desk Manager oversees daily operations, analyzes tickets, and leads a team of support engineers.Manage service desk software, remote support solutions, and asset management systems.Provide L2/L3 support for device enrollment, policy deployment, compliance configuration, security enforcement, and troubleshoot complex issues.Develop SOPs and knowledge materials.Lead training initiatives, prepare MIS reports, and mentor team members.Requirements:Strong technical skills in IT service management.Experience with service desk software and remote support solutions.Excellent leadership and communication skills.Ability to analyze problems and develop effective solutions.Benefits:Competitive salary and benefits package.Opportunities for career growth and professional development.Collaborative and dynamic work environment.What We Offer:Supportive team environment.Professional development opportunities.A competitive compensation and benefits package.


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