Partner Success Manager

Who We Are

At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision.

We believe that different points of view are essential for innovation and we will offer you the chance to be part of an inclusive culture where individuality thrives. We also see sustainability as a core value of ours, as we run our business responsibly and continue to invest in environmentally friendly business practices, and also aim for building sustainable relationships both internally with our colleagues and externally with our customers and the communities we are part of.

What Does Oracle’s Customer Success Organization Do?

Our mission is to to be a catalyst for Oracle’s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.

• CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
• PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
• PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
• GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle’s Customer Success Organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.

YOUR FUTURE ROLE: Partner Success Executive

Position Overview

The Partner Success Manager drives customer success outcomes enabled by Oracle Cloud, as implemented by Oracle Systems Integrator Partners. This role leads and provides quality oversight of partner delivery to customers, ensuring the highest standards for Oracle solutions. The Partner Success Manager works closely with partners’ go-to-market strategies across all Oracle Cloud and technology offerings. While the job includes some traditional PMO elements, the primary focus is on building and maintaining the quality of partner-delivered Oracle solutions.

Career Level : IC4

Key Responsibilities

• Globally own, develop, measure, and lead Oracle’s partner application strategies for Oracle products.
• Supervise and assess the health of partner relationships using metrics, governance, and dashboards (such as strategic solutions/initiatives, joint selling, marketing assets, sales plays, account planning, and joint investments).
• Use operational data and a global strategy to drive favorable, proactive partner behaviors.
• Influence and collaborate with Oracle leaders across product development, sales, marketing, alliances, and business development.
• Report on business planning and reviews, support leadership meetings, promote business development, assess new investments, and contribute to strategic operational initiatives.
• Leverage partnership experience to ensure customer success throughout Oracle Cloud implementations.
• Set unified governance and define metrics for measuring customer success associated with partner strategies.
• Identify and define steering committee participants, roles, and responsibilities.
• Align and coordinate with Oracle lines of business (Sales, Development, GIU, Marketing) on partner strategies and implementations.
• Implement and report initiatives in coordination with Field Sales, A&C, GIU, Development, and Marketing.

What You’ll Bring

Key Skills & Qualifications

• Consulting and delivery experience with Oracle Fusion application, ideally in a partner-facing capacity.
• Successful Implementation experience in cloud-based enterprise applications (ERP, HCM, SCM, EPM or CX)
• Excellent communication and cross-functional collaboration skills; comfortable leading complex meetings with executives.
• Willingness to be hands-on; able to both lead and execute.
• Technical proficiency paired with strong business acumen.
• Previous experience and understanding of Systems Integrators is strongly preferred.

Personal Characteristics and Leadership Skills

• Entrepreneurial, creative problem-solver who shapes compelling solutions with partners.
• Collaborative leadership style; effective team player who encourages collective success.
• Strong ownership and execution focus, with the right drive and resilience to lead in a fast-paced environment.
• Balance of strategic and tactical skills; displays intellectual agility and original thought.
• High-energy, motivational leader who inspires teams.
• Outcome-focused, committed to exceeding expectations.
• Exceptional written and verbal communication skills, with the ability to tailor messages to various audiences and present persuasively to clients.

Desired Skills & Qualifications

• Minimum of 15+ years’ experience in implementation/partner management roles in the technology industry, preferably in software.
• Proven track record in relationship management.
• Conversant with Oracle technology and product strategies.
• Demonstrated ability to develop and implement strategic and tactical plans that drive tangible results.
• BA/BS degree required, advanced degree highly desirable.
• Ability to identify and drive opportunities for Oracle innovation and differentiation; skilled at making sound tradeoff decisions.

How You Will Be Measured

• # of Green, Amber and Red accounts
• Partner Success scoring (e.g., # of Certified SIs, red accts, # of successful go lives)
• Success Plan goals to address partner delivery trends
• Run a partner enablement session

What We Offer

• A driver’s seat in top projects and program director role with Oracle internal and external visibility.A stepping stone for further growing your own career.
• Enriching your experience while being hands on and partner facing with the largest Oracle accounts in the region.
• Being an essential part of Oracle’s Global Customer Success organization
• An ability to grow your network in a wide and international Oracle Cloud ecosystem.