Cloud Support Engineer- AWS

Position Summary:Pentair is currently seeking Managed Services CloudOps for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product Operations for IoT projects.Duties & Responsibilities:- Apply best practices and strategies regarding Prod application and infrastructure Maintenance (Provisioning/Alerting/Monitoring etc.)- Knowledge & Purpose of various env QA, UAT/Staging, Prod.- Understanding Git, AWS Code Commit.- Hotfix & Sequential configuration process need to follow up.- Understanding of Repositories.- Understanding & use of CI/CD Pipelines.- AWS CLI use & Implementation.-- Ensure application & AWS Infrastructure proactive monitoring-- Realtime Monitoring of AWS Services.- CloudWatch alert configurations.- Alerts configuration in third-party tool like Newrelic. Datadog, Splunk etc.- Awareness of Pre & Post Deployment changeset in AWS infrastructure- Managing cloud environments in accordance with company security guidelines.- Config Register Management.- Daily data monitoring of deployed services.- Apply Best security practices for deployed Infrastructure.- Suggest regular optimization of infra by upscale & downscale.- Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures- Lambda Logs Configuration.- API logs Configuration.- Better understanding of CloudWatch log insights.- Educate teams on the implementation of new cloud-based initiatives, providing associated training as required- Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.- Have Experience in CloudOps Process.- Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.- Various AWS accounts Billing management/analysis and alert configurations as per the defined threshold.- Understanding of AWS billing console.- Able to analyze daily/Monthly costing of OnDemand services.- Python & Bash scripting is must to automate the regular task like Data fetch from S3/DDB, Job deployment.Qualifications and Experience:- Mandatory- Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.- 2+ years of experience in Cloud Operations & Monitoring of AWS serverless services.- 1+ years of experience in the Smart/Connected Products & IoT workflow.- Hands on experience in- Mobile or Web App issues troubleshooting- AWS platform or certified in AWS (SysOPS or DevOPS)- Server-less/headless architecture- Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT, Codecommit, Cloudtrail, Codebuild.- Cloud formation template understanding for configuration changes.- NoSQL Database (Dynamo DB preferred).- Trouble ticketing tools (Jira Software & Jira Service Desk preferred)- Good hands-on experience in scripting languages:- Python,Bash,Node,Gitbash,CodeCommit- Experience of impact analysis for Infrastructure configuration change.- Preferred- Hands on experience on Newrelic/Kibana/Splunk and AWS Cloudwatch tools- Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage,- Experience in AWS Cloud IoT Core platform.- L2 Support experience in addition to CloudOps.Skills and Abilities Required:- Willingness to work in a 24X7 shifts environment- Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products- Excellent troubleshooting & analytical skills- Highly customer-focused and always eager to find a way to enhance customer experience- Able to pinpoint business needs and deliver innovative solutions- Can-do positive attitude, always looking to accelerate development.- Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.- Excellent verbal & written communication skills