Cloud Support Engineer- AWS

Position Summary:

Pentair is currently seeking Managed Services CloudOps for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product Operations for IoT projects.

Duties & Responsibilities:

• Apply best practices and strategies regarding Prod application and infrastructure Maintenance (Provisioning/Alerting/Monitoring etc.)
• Knowledge & Purpose of various env QA, UAT/Staging, Prod.
• Understanding Git, AWS Code Commit.
• Hotfix & Sequential configuration process need to follow up.
• Understanding of Repositories.
• Understanding & use of CI/CD Pipelines.
• AWS CLI use & Implementation.
• Ensure application & AWS Infrastructure proactive monitoring-
• Realtime Monitoring of AWS Services.
• CloudWatch alert configurations.
• Alerts configuration in third-party tool like Newrelic. Datadog, Splunk etc.
• Awareness of Pre & Post Deployment changeset in AWS infrastructure
• Managing cloud environments in accordance with company security guidelines.
• Config Register Management.
• Daily data monitoring of deployed services.
• Apply Best security practices for deployed Infrastructure.
• Suggest regular optimization of infra by upscale & downscale.
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
• Lambda Logs Configuration.
• API logs Configuration.
• Better understanding of CloudWatch log insights.
• Educate teams on the implementation of new cloud-based initiatives, providing associated training as required
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
• Have Experience in CloudOps Process.
• Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.
• Various AWS accounts Billing management/analysis and alert configurations as per the defined threshold.
• Understanding of AWS billing console.
• Able to analyze daily/Monthly costing of OnDemand services.
• Python & Bash scripting is must to automate the regular task like Data fetch from S3/DDB, Job deployment.

Qualifications and Experience:

• Mandatory
• Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.
• 2+ years of experience in Cloud Operations & Monitoring of AWS serverless services.
• 1+ years of experience in the Smart/Connected Products & IoT workflow.
• Hands on experience in
• Mobile or Web App issues troubleshooting
• AWS platform or certified in AWS (SysOPS or DevOPS)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT, Codecommit, Cloudtrail, Codebuild.
• Cloud formation template understanding for configuration changes.
• NoSQL Database (Dynamo DB preferred).
• Trouble ticketing tools (Jira Software & Jira Service Desk preferred)
• Good hands-on experience in scripting languages:
• Python,Bash,Node,Gitbash,CodeCommit
• Experience of impact analysis for Infrastructure configuration change.
• Preferred
• Hands on experience on Newrelic/Kibana/Splunk and AWS Cloudwatch tools
• Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage,
• Experience in AWS Cloud IoT Core platform.
• L2 Support experience in addition to CloudOps.

Skills and Abilities Required:

• Willingness to work in a 24X7 shifts environment
• Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products
• Excellent troubleshooting & analytical skills
• Highly customer-focused and always eager to find a way to enhance customer experience
• Able to pinpoint business needs and deliver innovative solutions
• Can-do positive attitude, always looking to accelerate development.
• Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.
• Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
• Excellent verbal & written communication skills