Senior ServiceNow Operations Manager

6 days ago

visakhapatnam, India beBeeServiceNow Full time

ServiceNow Team LeadThe ServiceNow Team Lead will oversee a team of skilled professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.This role requires effective communication, problem-solving, and leadership skills to drive successful outcomes. The ideal candidate will have strong technical expertise in ServiceNow and experience in managing teams or projects.Key Responsibilities:Prioritize and manage incoming tasks, ensuring timely completion and meeting customer expectations.Maintain open communication with customers, stakeholders, and team members to ensure transparency and collaboration.Requirements:To succeed in this role, you will need:Proven experience in ServiceNow administration and technical expertise.Strong leadership and management skills, with the ability to motivate and guide a team.Excellent communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.Ability to prioritize tasks, manage multiple projects, and meet deadlines.What We Offer:In return for your expertise and dedication, we offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.

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