ServiceNow Expert AI Solutions Architect

5 days ago

visakhapatnam, India beBeeArtificial Full time

About the Position:We are seeking an experienced ServiceNow AI Developer/Consultant to design and implement intelligent workflows and AI-powered features within the ServiceNow platform.Design and implement AI features in ServiceNow, including Virtual Agent, Predictive Intelligence, and NLU.Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements.Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases.The ideal candidate will have a strong background in ServiceNow development, combined with experience or understanding of AI/ML technologies such as predictive intelligence, Now Assist, Virtual Agent, and Natural Language Understanding (NLU).Key Responsibilities:Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem.Develop and maintain Virtual Agent topics and decision trees using Flow Designer and topic blocks.Implement and train predictive models using ServiceNow's Predictive Intelligence.Create, manage, and test custom ML solutions within ServiceNow Studio or via APIs.This is an excellent opportunity for individuals who excel at problem-solving, can work independently, and possess outstanding communication skills.

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