System Response Specialist

5 days ago


noida, India beBeeIncident Full time

The RoleMonitor system alerts and generate corresponding incident tickets.Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle.Collect and share system logs as per SOPs with L2 / Incident Management teams.Coordinate and follow up with internal teams for ticket updates and action items.Key Responsibilities:Log tickets with external service providers and facilitate communication between stakeholders.Host and manage conference bridges for critical incidents with all concerned parties.Raise and manage change tickets using defined templates.Coordinate with ISPs / OEM Field Engineers (FEs) for site access, approvals, and logistics.Oversee RMA (Return Material Authorization) process — including arrival and return coordination.Execute service requests (SRs) in line with SOPs.Generate and share periodic reports with relevant teams.As a key member of our team, you will be responsible for managing various tasks related to incident response and resolution. Your duties will include monitoring system alerts, generating incident tickets, and logging updates in the system. You will also be responsible for coordinating with internal teams, external service providers, and other stakeholders to ensure timely resolution of incidents.We are seeking an individual who is highly organized, detail-oriented, and able to work effectively in a fast-paced environment. You should have excellent communication skills and be able to collaborate with cross-functional teams to achieve common goals.If you are a motivated and detail-focused individual who enjoys working in a dynamic environment, we encourage you to apply for this exciting opportunity.



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