Client Support Team Lead

1 week ago


bhavnagar, India beBeeCustomerSupport Full time

As a key player in our client support team, this role involves leading and guiding the team to ensure consistent high-quality service delivery.Effective leadership is required to mentor the support team, handle demanding clients, and work closely with internal teams.Key responsibilities include escalating and resolving complex issues, coordinating with internal teams, and monitoring performance to strengthen processes.A strong focus on customer satisfaction is necessary, achieved by preparing regular reports on support performance and maintaining Standard Operating Procedures for smooth operations.This position requires someone with exceptional communication, leadership, and problem-solving skills. A Bachelor's degree and 5+ years of experience in customer support management are essential for success in this role.



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