Product Support Manager

7 days ago

Bhavnagar, India Threatcop Full time

Roles and Responsibilities:- Develop a deep understanding of Threatcop’s product suite (TSAT, TLMS, TDMARC, TPIR) and its application in People Security Management.- Manage enterprise customer accounts, serving as the primary point of contact for product support, usage guidance, and troubleshooting.- Strong understanding of networking fundamentals (IP, SMTP, DNS, ports), email infrastructure (SPF, DKIM, DMARC, spoofing, SMTP servers), and cybersecurity concepts (phishing, smishing, social engineering). Experience with web technologies (HTTP/HTTPS, landing pages), firewall/email gateway configurations, and Active Directory integrations (LDAP, OAuth, SSO).- Deep understanding of On-Prem Deployment of Solutions and Hybrid Environments. Through an understanding of APIs.- Proficient in analyzing email and system logs, identifying root causes, and simulating incidents. Familiarity with scripting languages (PowerShell, Python, Shellscript) is preferred for automation and integration tasks.- Deliver compelling, real-time product demonstrations to clients, showcasing core features, usage benefits, and cybersecurity functionalities.- Lead the product support team and facilitate cross-functional communication across product, engineering, and client success teams to ensure seamless project delivery.- Conduct onboarding and training sessions, enabling clients to leverage the platform for threat simulations, incident reporting, and people-centric threat defense.- Resolve technical queries quickly and effectively—whether it's about setup, usage, integrations, or incident response features.- Gather and analyze customer feedback, suggest product improvements, and contribute insights that inform the product roadmap and enhancements.Key Skills and Qualifications:- Bachelor’s degree in Computer Science, IT, Cybersecurity, Engineering, or a related field- 5+ years of experience in Technical product support, preferably for cybersecurity, SaaS, or enterprise software solutions.- At least 3 years of experience in managing a team.- Proficiency in HTML/CSS, JavaScript, Python, and Shellscript.- Operating Systems: Ubuntu, Windows.- Soft Skills: Communication, Time Management, Problem-Solving, Leadership, Multitasking, Attention to Detail.Why You'll Enjoy Working at Threatcop:1. Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and shareyour ideas.2. We also provide good benefits like health insurance, a gratuity

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