Windows - L3

1 day ago


chennai, India Wipro Full time

Notice Period : Only Immediate to 1 Month.
Experience : 7+ Years ( Must have L3 level Hands-On)
Locations : Chennai / Bangalore
Shift : 24/7

JD
Good understanding of enterprise print environment from a technical standpoint
Handling technical escalations from the L1/ L2 team
Troubleshooting
Windows Server issues and escalating with Infra / Application teams when necessary
Windows / Mac client OS level issues
application issues in Windows Client OS
infra components – DNS, DHCP, AD, GPO
network level issues
Coordinating with
SCCM/MECM teams for application deployment
internal teams in identifying cause and resolving incidents
Providing the root cause analysis for incidents
Resolving and reporting vulnerabilities in the environment
Validate and approve
Design documents (HLD/LLD)
Solution implementation documents
Change implementation plans
Knowledge articles


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