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Windows - L3
2 months ago
Notice Period : Only Immediate to 1 Month.
Experience : 7+ Years ( Must have L3 level Hands-On)
Locations : Chennai / Bangalore
Shift : 24/7
JD
- Good understanding of enterprise print environment from a technical standpoint
- Handling technical escalations from the L1/ L2 team
- Troubleshooting
- Windows Server issues and escalating with Infra / Application teams when necessary
- Windows / Mac client OS level issues
- application issues in Windows Client OS
- infra components – DNS, DHCP, AD, GPO
- network level issues
- Coordinating with
- SCCM/MECM teams for application deployment
- internal teams in identifying cause and resolving incidents
- Providing the root cause analysis for incidents
- Resolving and reporting vulnerabilities in the environment
- Validate and approve
- Design documents (HLD/LLD)
- Solution implementation documents
- Change implementation plans
- Knowledge articles