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Windows - L3

2 months ago


Chennai, India Wipro Full time

Notice Period : Only Immediate to 1 Month.

Experience : 7+ Years ( Must have L3 level Hands-On)

Locations : Chennai / Bangalore

Shift : 24/7


JD

  • Good understanding of enterprise print environment from a technical standpoint
  • Handling technical escalations from the L1/ L2 team
  • Troubleshooting
  1. Windows Server issues and escalating with Infra / Application teams when necessary
  2. Windows / Mac client OS level issues
  3. application issues in Windows Client OS
  4. infra components – DNS, DHCP, AD, GPO
  5. network level issues
  • Coordinating with
  1. SCCM/MECM teams for application deployment
  2. internal teams in identifying cause and resolving incidents
  • Providing the root cause analysis for incidents
  • Resolving and reporting vulnerabilities in the environment
  • Validate and approve
  1. Design documents (HLD/LLD)
  2. Solution implementation documents
  3. Change implementation plans
  4. Knowledge articles