Microsoft SCCM Consultant

2 months ago

Chennai, India RGH-Global Limited Full time

Project Start Date: Immediate

Resource Required: #1 Resource

Duration: 3 Months and Possibility of Further Extension

Location: Chennai / Bengaluru - Remote so we can accept candidates from anywhere who are happy to work that time zone. 

Responsibilities:

  • Monitoring and preventative action (like maintain configuration baselines and prevent configuration drift).
  • Integrate, Deploy, Maintain, and Support SCCM infrastructure.
  • Work alongside existing team members.
  • Deploy the SCCM solution in order to meet the requirements of our Core Business and other Teams' needs.
  • Work with contacts with operational teams to share best practices and to troubleshoot and collect feedback on processes, procedures, tools, and requirements for next developments.
  • Integrate operationally, maintain, and Support (as 3rd level) current SCCM architecture, according to the Change management procedures.
  • Manage SCCM life cycle.
  • Act as part of the operational teams on the deployment of SCCM solutions through repetitive knowledge transfer and conference calls
  • Responsible for handling incidents and service requests as per agreed service levels.
  • Troubleshooting Windows servers, file servers, print servers, and domain controllers on Windows 2008 R2 and 2008 OS problems.

Requirements:

  • Skills:
    • Ability to communicate/interact with lead engineers and architects on the customer end (ANZ region).
    • Ability (Hands-on) to understand, design, setup and rollout the Microsoft SCCM Platform.
    • Ability to administer and configure the SCCM Platform as per design.
    • Carry out updates to SCCM platform as and when required, utilizing patches and new builds where necessary to keep security and usability in a steady/stable state.
    • Ability to support multiple geographies across time zones (primarily ANZ Region) until the deployments stabilizes.
    • Ability to co-ordinate with business teams for required downtime of key business systems to schedule patching and upgrades utilizing the SCCM platform.
    • Should have strong Windows Server level admin knowledge including the server level H/W and Windows Clustering etc.
  • Key Technical Requirements including:
      • Depth understanding of Inventory Management, Patch Management, Software Deployment, Software Metering etc.
      • Should be able to analyze error logs and do RCA
      • Should be able to provide fixes ( not workarounds ) for each error
      • Should be able to articulate and differentiate if a client error can be fixed by a technical fix or a process change
      • Should be able to participate in L3 discussions with relevant teams
      • Have relevant exposure to WS 2012, AD, SCO, and PowerShell
  • SCCM Consultant Specialization High-Level:
    • 7+ Years of Experience in SCCM 2012 and Above in Implementation and Administration.
    • Experience on SCCM Migration project (at least 2-3 projects)
    • Sound technical knowledge on SCCM 2007/2012 Administration
    • Sound technical knowledge on Win2008/2012 Server Administration
    • Good troubleshooting skills
    • Result oriented, takes ownership of the issue till resolution
    • Should be able to stretch for extended hours when required
    • Good English communication skills (both verbal and written)
    • Should be process-oriented and be able to adapt to process changes in the operation
    • Should have clarity on priority of issues/problems
    • Sensitive to SLAs/metrics
    • Ability to effectively coordinate work with less supervision
    • Understanding on reporting requirements and able to prepare and send reports on time
    • Should be a good team player
    • Good in time management and multitasking]

Academic Educational and Certifications:

    • Engineering graduate or Diploma/MCA/BCA
    • MCSE certification is essential

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