7skytechnovation pvt ltd | Customer Success Executive
4 weeks ago
Job Title: Customer Success Executive
Location: Noida Sec 135
7sky technoavtion pvt. Ltd. (Rentilium) is a leading provider of innovative ERP solutions, helping businesses streamline their operations and enhance productivity. We are committed to delivering exceptional value to our clients through cutting-edge technology and outstanding customer service.We pride ourselves on delivering exceptional customer experiences and are looking for a dedicated Customer Success Executive to join our team.
The Customer Success Executive is responsible for building strong relationships with customers, ensuring their satisfaction, and supporting them in achieving their goals using our products or services. The ideal candidate will have a customer-first attitude, a knack for problem-solving, and a focus on delivering value to clients throughout their journey with the company.
- Customer Onboarding: Guide new customers through the onboarding process to ensure they understand how to use the company’s products or services effectively.
- Customer Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact for inquiries, support, and product-related concerns.
- Success Plans: Collaborate with customers to understand their goals and create tailored success plans to help them achieve desired outcomes.
- Proactive Support: Monitor customer accounts, usage, and engagement to proactively identify issues or areas where customers may need assistance.
- Product Training: Provide training and demonstrations to customers, ensuring they are maximizing the value of the product or service.
- Customer Advocacy: Serve as the voice of the customer within the company, ensuring customer feedback is shared with relevant teams (product, marketing, sales).
- Customer Health Monitoring: Track customer satisfaction and engagement metrics, ensuring customers stay on track with their success plans.
- Issue Resolution: Address and resolve customer issues and concerns, working with support teams when necessary.
- Reporting: Provide regular updates to management on customer success metrics, satisfaction, and retention rates.
- Collaboration: Work closely with sales, product, and support teams to ensure a seamless customer experience and meet customer goals.
- Education: A bachelor's degree or equivalent experience in business, communications, or a related field.
- Experience: Previous experience in customer success, account management, or client relations is preferred.
- Communication Skills: Strong verbal and written communication skills with the ability to engage and build relationships with customers.
- Problem-Solving: Ability to identify challenges and offer creative, customer-focused solutions.
- Customer-Centric: A passion for delivering exceptional customer experiences and helping clients achieve their success.
- Technical Skills: Familiarity with CRM software and proficiency in Microsoft Office Suite.
- Interpersonal Skills: Empathy, patience, and the ability to interact with customers of varying levels of technical knowledge.
- Multitasking: Ability to manage multiple accounts and projects while maintaining attention to detail.
Interested candidates should submit their resume to Kundan.jha@rentilium.com
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