Dynamic Systems Implementer

1 week ago

udaipur, India beBeeDynamics Full time

Business Process SpecialistWe are seeking a highly skilled Business Process Specialist to drive process improvements and system enhancements in our mature Microsoft Dynamics 365FO environment.This role focuses on driving business process enhancements across key business domains—Finance & Accounting, Procurement, Call Center/Customer Service, and Fulfillment/Warehouse Operations.Key ResponsibilitiesFinance & Accounting:Partner with Finance leadership to design and implement process improvements in areas such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, and Financial Reporting.Ensure compliance with Generally Accepted Accounting Principles (GAAP) and regulatory requirements while leveraging D365FO capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with Business Intelligence platforms.Procurement & Supply Chain:Collaborate with Procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Call Center & Customer Service:Work with Customer Service/Call Center leaders to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Fulfillment & Warehouse Operations:Partner with Warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of Standard Operating Procedures (SOPs), handheld/scanning devices, and real-time reporting.QualificationsBachelor's degree in Business Administration or related field.5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred).Demonstrated expertise in at least two functional areas: Finance, Procurement, Customer Service/Call Center, or Warehouse/Logistics.Strong ability to document requirements, map processes, and configure D365FO modules.Experience with testing, training, and end-user enablement.Excellent interpersonal skills; able to work across Finance, Operations, and IT stakeholders.Strong problem-solving and analytical capabilities; able to balance detail with strategic impact.

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