Customer Support Specialist

2 days ago

nagpur, India beBeeCustomerSupport Full time

Customer Support Specialist Job ProfileThis role entails delivering high-quality customer service, addressing technical issues, and ensuring exceptional client satisfaction on a daily basis.English Fluency: A strong command of the English language is mandatory.Computer Literacy: Solid computer skills are essential.Night Shift Availability: Comfortable working during night shifts.In this full-time on-site position, you will be responsible for providing top-notch customer support and resolving complex technical issues. Your primary focus will be on delivering exceptional results that meet our clients' expectations.The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work independently with minimal supervision. You should also have a proven track record of consistently meeting performance metrics and delivering results in a fast-paced environment.Your responsibilities will include but not limited to:Main Responsibilities:Responding to customer inquiries via phone, email, or chat platforms.Providing accurate and timely resolutions to customer complaints and concerns.Collaborating with internal teams to resolve complex technical issues.Maintaining accurate records of customer interactions and updates.Skills Required:Bachelor's degree in Computer Science, Business Administration, or related field.Minimum 1-2 years of experience in customer support or a related field.Excellent communication and interpersonal skills.Ability to work in a team-oriented environment.Benefits:A competitive salary package.Ongoing training and professional development opportunities.A dynamic and supportive work environment.

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