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Process Associate
2 weeks ago
Key Responsibilities:Handle customer queries through calls, emails, or chats as per process requirementsMaintain accurate documentation and update systems regularlyEnsure timely resolution of issues while adhering to quality standardsCoordinate with internal teams to address escalations or customer needsMeet performance targets such as accuracy, productivity, and turnaround timeFollow company policies and standard operating proceduresRequired Skills & Qualifications:Minimum 6 months of experience in a Process Associate or related roleGood communication and interpersonal skillsBasic computer proficiency and typing skillsAbility to work in rotational shifts (if applicable)Strong attention to detail and customer-oriented approachAbility to work in a fast-paced environment.
