Strategic AI Leader for Customer-Centric Growth

6 days ago

ghaziabad, India beBeeCustomerSuccessLead Full time

Job DescriptionAbout noon, we're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric.Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a leader who can help us move even faster.We're driving major missions forward with a young, aggressive, and talented team. With them, we're on a journey to develop world-class customer support operations with cutting-edge technology.This is a crucial role in filling gaps between people, technology, and processes, embedding AI into all aspects of Customer-facing channels. You'll own Consumer AI strategy for the group business spanning all customer touchpoints.Key Responsibilities:Identify key opportunities in specific domains like productivity, retention & experience, and propose suitable AI tools with measurable impact.Conceptualize and implement AI-powered workflows to reduce contact rate, handling time, and analyze customer sentiment for tailored resolution.Cross-collaborate with teams mainly technology, product, data engineering, business, and commercial to consolidate consumer insights into systems for decision making.Develop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain points, customer profiles, and knowledge base to craft instantaneous unique responses tailored to solve customer concerns.Use data and summarization of past customer interactions to personalize customer experiences across different channels.Upskill CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretation.Partner with L&D to create relevant courses and playbooks.Design a feedback loop between engineering, CS, and product teams to continuously evolve capabilities.Define and track key success metrics such as CSAT, Contact Deflection, AI Adoption, and Resolution Rates.Required Skills and QualificationsBachelor's degree in computer science or MBA from a top-tier institute or professional course in AI from a recognized institution would be an advantage.5-8 years of experience in Customer Success, Customer Experience, or Digital Transformation.Proven track record of integrating AI solutions in large/complex organizations with clear outcomes.Excellent cross-functional communication skills - comfortable working with tech and non-tech teams.Excellent analytical skills - analyzing complex, unorganized, and large databases and storytelling.Proven ability to translate business and functional pain-points into clear AI/Tech solutions.Bonus: Experience in SaaS, e-commerce, or high-growth tech environments.BenefitsHigh standards expected - hard work matters.Relentlessly resourceful and operate with a deep bias for action.Courage to be fiercely original.Readiness to adapt, pivot, and learn essential.

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