Expert Technical Product Specialist

1 week ago

alwar, India beBeeCustomer Champion Full time

Job OpportunityJoin a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers.We are looking for a customer champion who drives agreement and improvement across product and operations teams.As part of our Enterprise Support team, you will focus on providing advanced support and product expertise to our largest customers.You will work with other team members in offices globally and report to the Manager of the Enterprise support team.ResponsibilitiesKey Responsibilities:Provide advanced support and product expertise to our largest customers.Work with other team members in offices globally.Report to the Manager of the Enterprise support team.Technical Skills:8+ years of experience in Java support, software services, and system administration for a large end-user community.Experience with operating systems (e.g. Linux, OS X, and Windows)Subject Matter Expertise in multiple Atlassian products Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)Communication skills at an executive level on in-depth technical details, progress and next stepsSolving complex tickets, summarising cause, recommending solutions and then escalatingBeing the customer champion by being the voice of the customerCoaching others on how to perform technical, soft skills, and behavioural interviews.Assisting global teammates in driving long-running tickets in your areas of expertise to resolution.Challenging others to provide and dig into context and rise to tough occasions.Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,)Experience with SQL databasesExperience in escalation handlingExperience working with enterprise customersBenefitsAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.The company offers health and wellbeing resources, paid volunteer days, and so much more.Visit go.atlassian.com/perksandbenefits to learn more.About UsAtlassian is motivated by a common goal: to unleash the potential of every team.Our software products help teams all over the planet and our solutions are designed for all types of work.Team collaboration through our tools makes what may be impossible alone, possible together.

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