FatakPay | Agency Manager – Debt Collection | delhi
1 week ago
Job Description: Agency Manager – Debt Collection (Outsourcing Management)
Location: Marol, Andheri East, Mumbai
CTC Range - 5.5-7.5 LPA
Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies
Education: Graduate in any discipline
Additional Certification: DRA Certificate (added advantage)
Key Responsibilities:
Outsourcing Management:
Manage relationships with outsourced debt collection agencies.
Onboard and evaluate new agencies for suitability and performance.
Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs.
Performance Monitoring:
Track the performance of agencies in different DPD buckets.
Analyze recovery metrics and ensure agencies meet assigned recovery targets.
Conduct regular performance reviews and implement corrective actions when needed.
Compliance and Quality Control:
Monitor agencies for adherence to regulatory requirements and company compliance standards.
Ensure customer interactions are professional, ethical, and compliant with industry norms.
Conduct periodic audits and checks to maintain quality in the debt collection process.
Collaboration and Coordination:
Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations.
Provide agencies with necessary data, tools, and resources for effective recovery.
Address escalated cases or customer grievances related to agency interactions.
Strategy and Process Improvement:
Develop and implement strategies to optimize recovery through outsourced partners.
Identify process bottlenecks and recommend improvements to enhance efficiency.
Drive innovation by introducing tools, technologies, or practices to improve agency performance.
Reporting and Analysis:
Prepare and present periodic reports on agency performance, recovery trends, and challenges.
Analyze data to derive insights and refine strategies for better results.
Maintain detailed records of agency activities and customer recovery efforts.
Training and Development:
Provide regular training and updates to agency staff on company policies, processes, and regulatory changes.
Organize workshops or refresher sessions to align agency operations with company goals.
Key Skills and Requirements:
Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourced agencies.
Education: Graduate in any discipline.
Technical Skills:
Proficiency in Excel for data analysis and reporting.
Experience with CRM systems and dialer tools.
Leadership Skills:
Strong ability to manage multiple agencies and drive results.
Excellent negotiation and conflict resolution skills.
Communication Skills:
Fluent in English and regional languages.
Effective communication and interpersonal skills for managing external partners.
Certification: DRA Certificate is an added advantage.
Work Ethic: Strategic thinker with strong organizational and time management skills.
Job Perks:
Competitive salary with performance-based incentives.
Opportunity to work in a dynamic and fast-growing fintech environment.
Exposure to innovative debt recovery strategies and practices.
Job Location: Marol, Andheri East, Mumbai
How to Apply:
Interested candidates can send their resumes to hrd@fatakpay.com.
Note: Please mention "Agency Manager – Debt Collection" in the subject line of your email.
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delhi, India FatakPay Full timeJob Description: Agency Manager – Debt Collection (Outsourcing Management)Location: Marol, Andheri East, MumbaiCTC Range - 5.5-7.5 LPAExperience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agenciesEducation: Graduate in any disciplineAdditional Certification: DRA Certificate (added advantage)Key...
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