Agency Manager – Debt Collection

2 weeks ago


Delhi, India FatakPay Full time
Job Description: Agency Manager – Debt Collection (Outsourcing Management)Location: Marol, Andheri East, MumbaiCTC Range - 5.5-7.5 LPAExperience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agenciesEducation: Graduate in any disciplineAdditional Certification: DRA Certificate (added advantage)Key Responsibilities:Outsourcing Management:

Manage relationships with outsourced debt collection agencies.

Onboard and evaluate new agencies for suitability and performance.

Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs.Performance Monitoring:

Track the performance of agencies in different DPD buckets.

Analyze recovery metrics and ensure agencies meet assigned recovery targets.

Conduct regular performance reviews and implement corrective actions when needed.Compliance and Quality Control:

Monitor agencies for adherence to regulatory requirements and company compliance standards.

Ensure customer interactions are professional, ethical, and compliant with industry norms.

Conduct periodic audits and checks to maintain quality in the debt collection process.Collaboration and Coordination:

Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations.

Provide agencies with necessary data, tools, and resources for effective recovery.

Address escalated cases or customer grievances related to agency interactions.Strategy and Process Improvement:

Develop and implement strategies to optimize recovery through outsourced partners.

Identify process bottlenecks and recommend improvements to enhance efficiency.

Drive innovation by introducing tools, technologies, or practices to improve agency performance.Reporting and Analysis:

Prepare and present periodic reports on agency performance, recovery trends, and challenges.

Analyze data to derive insights and refine strategies for better results.

Maintain detailed records of agency activities and customer recovery efforts.Training and Development:

Provide regular training and updates to agency staff on company policies, processes, and regulatory changes.

Organize workshops or refresher sessions to align agency operations with company goals.Key Skills and Requirements:Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourced agencies.

Education: Graduate in any discipline.

Technical Skills:

Proficiency in Excel for data analysis and reporting.

Experience with CRM systems and dialer tools.Leadership Skills:

Strong ability to manage multiple agencies and drive results.

Excellent negotiation and conflict resolution skills.Communication Skills:

Fluent in English and regional languages.

Effective communication and interpersonal skills for managing external partners.Certification: DRA Certificate is an added advantage.

Work Ethic: Strategic thinker with strong organizational and time management skills.Job Perks:Competitive salary with performance-based incentives.

Opportunity to work in a dynamic and fast-growing fintech environment.

Exposure to innovative debt recovery strategies and practices.Job Location: Marol, Andheri East, MumbaiHow to Apply:Interested candidates can send their resumes to : Please mention "Agency Manager – Debt Collection" in the subject line of your email.



  • Delhi, India FatakPay Full time

    Job Description: Agency Manager – Debt Collection (Outsourcing Management)Location: Marol, Andheri East, MumbaiCTC Range - 5.5-7.5 LPAExperience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agenciesEducation: Graduate in any disciplineAdditional Certification: DRA Certificate (added advantage)Key...


  • delhi, India FatakPay Full time

    Job Description: Agency Manager – Debt Collection (Outsourcing Management) Location: Marol, Andheri East, Mumbai CTC Range - 5.5-7.5 LPA Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies Education: Graduate in any discipline Additional Certification: DRA Certificate (added advantage) Key...


  • delhi, India FatakPay Full time

    Job Description: Agency Manager – Debt Collection (Outsourcing Management)Location: Marol, Andheri East, MumbaiCTC Range - 5.5-7.5 LPAExperience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agenciesEducation: Graduate in any disciplineAdditional Certification: DRA Certificate (added advantage)Key...


  • New Delhi, India VCATCH Full time

    Company OverviewVCATCH, a premier BPO firm headquartered in Bangalore, is renowned for its Six-Sigma standards and core management expertise. Our extensive experience spans across industries such as Ed-tech, E-commerce, FMCG, real estate, and more. We offer cost-effective, state-of-the-art call center services designed to maximize ROI. With a dedicated team...

  • Debt Collection

    6 months ago


    Delhi, Delhi, India MMJ Talent Tech Private Limited Full time

    **Requirements**: - **Contract Management**: Specialized in managing contracts with a keen focus on terms, billing milestones, breach resolution, and payment terms. - **Debt Reporting**: Proficient in creating and analyzing debt reports, emphasizing ageing blocks and bad debt metrics. Utilize key financial metrics like Days Sales Outstanding (DSO) for...


  • Delhi, Delhi, India White Lotus Connect Full time

    We Are Hiring Tele-Calling Executives And Field Executives For The Collection Process Of Multinational, Indian Banks And NBFC's. You Will Be Responsible For Calling and Collecting The Outstanding Dues Of The Customers. DRA-CERTIFIED (Debt Recovery Agent) Executives Are Preferred. **Responsibilities**: As a Debt Recovery Agent, your primary...


  • Delhi, Delhi, India DBS Bank Full time

    DBS Bank seeks a Risk Management Specialist to join its esteemed Collections team. Based in India-Delhi-New Delhi, this role offers a competitive salary and benefits package.Job OverviewIn this challenging position, you will work closely with debt collection agencies and branches to deliver exceptional results in pre-charge off and post-charge off buckets....

  • Debt Collection Agent

    3 weeks ago


    Rani Bagh, Delhi, Delhi, India Shiva Paper and pulp Pvt Ltd Full time

    Summary: As a Collections Executive, you will be responsible for **chasing outstanding debts, building strong relationships with customers, and achieving collection targets**. You will need to have excellent communication and negotiation skills, as well as the ability to handle difficult situations and resolve conflicts. A finance collection executive's job...


  • Delhi, Delhi, India VCATCH Full time

    Job OverviewWe are seeking a seasoned Debt Recovery Strategist to join our team on a full-time basis. The position is open in various major cities including Delhi, Cochin, Kolkata, Ahmedabad, Hyderabad, Mumbai, and Bangalore.The ideal candidate will possess 4 to 6 years of relevant experience and will be responsible for developing and implementing effective...

  • Collections Executive

    6 months ago


    Delhi, Delhi, India ENTITLED SOLUTION Full time

    **Responsibilities**: Collection II Recovery - Arrange In-Person Visits to Collect Outstanding Payments and processing loan requests. - Ensure Collected Material Is Submitted Safely And Maintain Up-To-Date Records. - Be Aware of Collections Policy for Effective Implementation and Take Necessary Legal Actions In Case Of Defaulters. - Flexible to work in the...


  • New Delhi, India IDFC FIRST Bank Full time

    Role/ Job Title: Debt Manager-Flows- Personal Loan Function/ Department: Debt Management- Flows- Personal Loan Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is...


  • New Delhi, India IDFC FIRST Bank Full time

    Role/ Job Title: Debt Manager-Flows- Micro Finance  Function/ Department: Debt Management- Flows- Micro Finance Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is...


  • Delhi, Delhi, India ENTITLED SOLUTION Full time

    **Roles and Responsibilities** - Contacting customers and clients who have outstanding debts to arrange for payment. - Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner. - Providing customers and clients with information about their outstanding debts and the consequences of non-payment. - Keeping detailed...

  • Collection Executive

    3 months ago


    Dwarka, Delhi, Delhi, India Mahashakti Financiers Ltd. Full time

    We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made. To ensure success as a collections...


  • Delhi, Delhi, India DBS Bank Full time

    About the RoleWe are seeking an experienced Senior Risk Management Professional to join our team in Delhi. In this role, you will work closely with our business partners to manage risk exposure by balancing our objective to maximise returns against an acceptable risk profile.ResponsibilitiesWork with Debt Collection Agencies & Branches to deliver on Target...


  • Janakpuri, Delhi, Delhi, India Virtualteam Finserv Private Limited Full time

    Key Responsibilities: ❖Client Identification: Utilize various online platforms to identify clients with outstanding debts. Conduct thorough research to gather relevant information about clients and their financial status. ❖Data Management: Maintain an organized database of clients, their outstanding dues, and other relevant information. Regularly...


  • Delhi, India MNS Credit Management Group Private Limited Full time

    MNS Credit Management Groupis a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information...


  • Uttam Nagar, Delhi, Delhi, India Virtualteam Finserv Private Limited Full time

    **Eligibility** **Intermediate/ Fluent English** **Responsibilities**: ❖Client Identification: Utilize various online platforms to identify clients with outstanding debts. Conduct thorough research to gather relevant information about clients and their financial status. ❖Data Management: Maintain an organized database of clients, their outstanding...


  • New Delhi, India IDFC FIRST Bank Full time

    Role/ Job Title:  Territory Debt Manager  Function/ Department: Debt Management Job Purpose: The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front...


  • Delhi, Delhi, India ENTITLED SOLUTION Full time

    **Responsibilities**: Collection II Recovery - Arrange In-Person Visits to Collect Outstanding Payments and processing loan requests. - Ensure Collected Material Is Submitted Safely And Maintain Up-To-Date Records. - Be Aware of Collections Policy for Effective Implementation and Take Necessary Legal Actions In Case Of Defaulters. - Flexible to work in the...