Service Operations Manager
6 days ago
Job DescriptionWe are seeking a highly skilled professional to manage our Security Operation Centre (SOC) services. The successful candidate will be responsible for delivering excellence in service assurance, liaising with internal technical staff on behalf of clients, and providing generalist Cyber consultancy.The SOC Manager will own the key Service Delivery relationship, driving enhancements to client SLAs and reporting. They will also ensure that L1 and L2 analysts meet SLA and follow procedures, while continuously improving operations and client engagement.This role requires a strong balance between customer service, technical knowledge, and experience dealing with C-level executives. The ideal candidate will have a proven track record in Service Management, with experience in delivering Cyber services and working in an MSP environment.Required Skills and QualificationsMinimum 5 years work experience in Service ManagementExperience in delivering Cyber services, particularly in SOC and SIEMITIL Service Management accreditationProven experience with Incident responseStrong working knowledge of ITSM service delivery conceptsBenefitsThis role offers a unique opportunity to work with a fast-growing and dynamic organization. The successful candidate will have the chance to develop a deep understanding of client businesses, including orchestration of strategic business planning, roadmaps, and workshops.We offer a competitive compensation package, along with opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.OthersThis role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of Cyber security is essential for this role.
-
Service Advisor Trainee
6 days ago
Kochi, Kerala, India Zeakus service llp Full time**Service Advisor Trainee** **Location**: Kundannor **Salary**: ₹11,000 **Experience**: Fresher (No prior experience required) **Position**: Male **Responsibilities**: - Assist in managing customer service operations in the automotive/service industry. - Greet and assist customers, understand their service needs, and communicate effectively with the...
-
Kochi, India Millennium Global Service Full timeAs a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency. Your responsibilities will include: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer inquiries,...
-
Kochi, India Millennium Global Service Full timeJob Description As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency. Your responsibilities will include: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer...
-
Operations Manager
2 days ago
Kochi, India Touracle India Pvt Ltd Full timeJob Description Job description: Team Management · Lead, mentor, and manage the operations and reservations team to ensure productivity and high-quality service. · Assign tasks, monitor performance, and conduct regular reviews and training sessions. · Ensure team adherence to operational processes, service standards, and company policies. · Build a...
-
Operations Manager
2 days ago
Kochi, India Touracle India Pvt Ltd Full timeJob description: Team Management · Lead, mentor, and manage the operations and reservations team to ensure productivity and high-quality service. · Assign tasks, monitor performance, and conduct regular reviews and training sessions. · Ensure team adherence to operational processes, service standards, and company policies. · Build a positive work culture...
-
Operations Manager
4 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Operations: Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations Anticipate all guest needs and respond promptly & accordingly Maintaining full knowledge of all inner workings of the Service Luxury Apartment industry, including room rates, hotel policies, specials, availabilities,...
-
Operations Manager
2 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Operations: Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations Anticipate all guest needs and respond promptly & accordingly Maintaining full knowledge of all inner workings of the Service Luxury Apartment industry, including room rates, hotel policies, specials, availabilities,...
-
Service Delivery Manager
1 week ago
kochi, India mispa Technologies Full timeKey Responsibilities:Service Development & Management: Design, implement, and manage IT services, ensuring their effectiveness through measurable outcomes and reporting.Service Quality & Improvement: Ensure IT services are delivered in line with agreed service levels, continuously evaluating and enhancing the quality of services, processes, and...
-
Area Service Manager
1 week ago
Kochi, India Indkal Technologies Pvt Ltd Full timeJob Title: Area Service Manager Department: Service Operations Location: PAN India (Based on Business Requirement) Reporting To: Regional Service Manager / National Service Head Employment Type: Full-Time Experience: 6–10 Years Industry: Consumer Electronics / Home Appliances Company Overview Indkal Technologies is a fast-growing Indian consumer...
-
Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
