Operations Manager
2 days ago
Job Description Job description: Team Management · Lead, mentor, and manage the operations and reservations team to ensure productivity and high-quality service. · Assign tasks, monitor performance, and conduct regular reviews and training sessions. · Ensure team adherence to operational processes, service standards, and company policies. · Build a positive work culture and encourage collaboration and accountability. Vendor Management · Identify, evaluate, onboard, and maintain strong relationships with vendors including hotels, transport providers, tour operators, and activity providers. · Manage vendor contracts, service level agreements (SLAs), and periodic performance reviews. · Resolve vendor-related disputes and ensure compliance with quality and service standards. Reservation Management · Oversee all B2B and B2C reservations for hotels, transport, tours, and activities. · Supervise the use of reservation platforms and tools (CRS/GDS/booking engines). · Ensure timely and accurate bookings, confirmations, and changes as per client requirements. · Handle escalated booking issues or last-minute changes efficiently. Negotiation & Procurement · Negotiate competitive rates and exclusive deals with vendors and service partners. · Monitor market trends to ensure pricing strategies are competitive and cost-effective. · Collaborate with the finance team to manage budgets and optimize cost-to-service ratios. Operational Planning & Strategy · Optimize travel itineraries, resources, and workflows to enhance efficiency and customer satisfaction. · Analyse operational data and customer feedback to drive improvements. · Collaborate with sales and product teams to align operations with seasonal demand and business goals. Reporting & Compliance · Prepare weekly and monthly reports on operations, team performance, vendor utilization, and customer satisfaction. · Ensure all operational activities are compliant with industry regulations and company policies. · Manage risk and crisis situations with contingency plans and rapid response protocols. Customer Experience & Support · Ensure smooth end-to-end service delivery for all clients (individual, corporate, and group bookings). · Handle escalated complaints and feedback to uphold service quality and brand reputation. · Coordinate with the customer support team for pre-trip assistance and post-trip follow-ups. Requirements Required Qualifications: Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field. Minimum 5+ years of experience in travel operations, with at least 2 years in a managerial role. Proven track record in vendor negotiation, team leadership, and process optimization. Proficiency in travel management systems (CRS, GDS such as Amadeus/Sabre, or similar platforms). Strong interpersonal, communication, and problem-solving skills. Ability to multitask, work under pressure, and meet tight deadlines. Requirements Travel and Tourism background B2B and B2C Excellent communication Itinerary preparation Multilingual Sales background
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Operations Manager
2 days ago
Kochi, India Touracle India Pvt Ltd Full timeJob description: Team Management · Lead, mentor, and manage the operations and reservations team to ensure productivity and high-quality service. · Assign tasks, monitor performance, and conduct regular reviews and training sessions. · Ensure team adherence to operational processes, service standards, and company policies. · Build a positive work culture...
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Operations Manager
4 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Operations: Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations Anticipate all guest needs and respond promptly & accordingly Maintaining full knowledge of all inner workings of the Service Luxury Apartment industry, including room rates, hotel policies, specials, availabilities,...
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Operations Manager
2 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Operations: Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations Anticipate all guest needs and respond promptly & accordingly Maintaining full knowledge of all inner workings of the Service Luxury Apartment industry, including room rates, hotel policies, specials, availabilities,...
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Operations Manager
4 weeks ago
Kochi, India InSnap Technologies Pvt Ltd Full timeJob Title: Floor ManagerDepartment: Business DevelopmentReports To: Associate Director – Business DevelopmentIdeal Candidate Profile • Experience: 4–7 years in Business Development/Inside Sale/Sales Operations/Team Management • Preferred Background: B2B SaaS, Data, Marketing, or Demand Generation environments • Education: Graduate or Postgraduate...
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Operations Manager
3 weeks ago
Kochi, India Marriott International Full timeJOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...
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Security Operations Manager
5 days ago
kochi, India beBeeCybersecurity Full timeJob DescriptionThe primary objective of this role is to oversee cybersecurity operations delivery, ensuring service excellence and driving performance through data insights and stakeholder engagement.Lead day-to-day cybersecurity operations across multiple technology domains ensuring smooth delivery.Ensure adherence to SLAs, contractual deliverables and...
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Bakery Operations Manager
7 days ago
kochi, India beBeeBakery Full timeJob Title: Bakery Operations ManagerJob Description:The Bakery Operations Manager oversees the daily operations of a commercial bakery, ensuring seamless production and control of bakery processes.Main Responsibilities:Work closely with the Head Baker to prepare production forecasts and track leftovers to minimize waste and maintain optimal inventory...
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Operations Manager
2 days ago
Kochi, Kerala, India Touracle India Pvt Ltd Full timeJob description Team Management Lead mentor and manage the operations and reservations team to ensure productivity and high-quality service Assign tasks monitor performance and conduct regular reviews and training sessions Ensure team adherence to operational processes service standards and company policies Build a positive work culture and encourage...
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Strategic Operations Manager
8 hours ago
kochi, India beBeeLeadership Full timeJob OverviewAs a key executive, you will lead the operational success of our organization by overseeing long-term strategic planning, cost management, and ensuring alignment with company goals and objectives.Responsibilities include managing financial performance, budget preparation, and monitoring at the plant level, as well as executing analysis of various...
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Service Operations Manager
6 days ago
kochi, India beBeeCyber Full timeJob DescriptionWe are seeking a highly skilled professional to manage our Security Operation Centre (SOC) services. The successful candidate will be responsible for delivering excellence in service assurance, liaising with internal technical staff on behalf of clients, and providing generalist Cyber consultancy.The SOC Manager will own the key Service...
