Client Care Associate

1 week ago

india Visiting Angels of Jenkintown Full time

We are looking for a Client care associate to join our team in our office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. location- Hyderabad, or BangaloreThe ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.Understand and manage client issues and communicate effectively with office teamRequirements:Bachelor's degree or equivalent2-3 years proven experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsFamiliarity with CRM systemALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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