vEngageai | Customer Service Quality Analyst
4 weeks ago
At Vengage, we deliver cutting-edge healthcare solutions in the cloud. As a AI-Call Interaction Analyst, you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and ensuring that the AI system delivers an optimal user experience.
Job Description :
- Analyse the product: Review and assess interactions between the AI assistant and callers to identify areas for improvement, from both a high-level and granular perspective.
- Identify Issues: Detect and document issues that may lead to caller hang-ups or escalations, focusing on enhancing user experience.
- Create Test Cases: Develop comprehensive test cases around identified fixes, considering the variability in human behaviour and ensuring solutions are robust and comprehensive.
- Testing: Execute tests to validate the effectiveness of implemented fixes and ensure the AI's performance aligns with quality standards.
Qualifications:
- Analytical Skills: Strong ability to assess conversational data and pinpoint areas needing improvement.
- Attention to Detail: Meticulous in identifying subtle issues that could impact user experience.
- Communication Skills: Capable of documenting findings clearly and presenting them effectively to the development team for further action.
- Problem-Solving: Ability to generate actionable solutions that enhance the AI's interaction quality and performance.
- Testing Experience: Experience in testing processes, with proficiency in creating and executing test cases to validate AI functionality and user experience.
- Adaptability: Willingness to stay informed about the latest advancements in AI technology and contribute to ongoing improvements.
Preferred Qualifications:
- Familiarity with conversational AI or related fields.
- Familiarity with issue-tracking tools like JIRA.
- Ability to thrive in a fast-paced startup environment, where agility and adaptability are key.
-
vEngageai | Customer Service Quality Analyst
4 weeks ago
Indore, India vEngageai Full timeAt Vengage, we deliver cutting-edge healthcare solutions in the cloud. As aAI-Call Interaction Analyst , you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and...
-
Business Intelligence Analyst for AI Solutions
3 weeks ago
Indore, Madhya Pradesh, India vEngageai Full timeAbout Vengageai">Vengageai is a cutting-edge healthcare solutions provider in the cloud, dedicated to delivering innovative and user-centric experiences.">Salary: $80,000 - $110,000 per annum">Job Description:">AI Interaction Analysis: Evaluate and enhance the performance of our AI assistant during interactions with callers, ensuring an optimal user...
-
Quality Assurance AI Interaction Specialist
4 weeks ago
Indore, Madhya Pradesh, India vEngageai Full timeAt vEngageai, we pioneer cutting-edge healthcare solutions in the cloud. As a Quality Assurance AI Interaction Specialist, you will play a pivotal role in enhancing the performance of our AI assistant during interactions with callers.Job Overview:Evaluate AI Performance: Review and assess conversations between the AI assistant and callers to identify areas...
-
Customer service quality analyst
3 weeks ago
Indore, India VEngageai Full timeAt Vengage, we deliver cutting-edge healthcare solutions in the cloud. As a AI-Call Interaction Analyst , you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and...
-
Customer Service Quality Analyst
4 weeks ago
Indore, India vEngageai Full timeAt Vengage, we deliver cutting-edge healthcare solutions in the cloud. As a AI-Call Interaction Analyst , you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and...
-
Customer Service Quality Analyst
4 weeks ago
Indore, India vEngageai Full timeAt Vengage, we deliver cutting-edge healthcare solutions in the cloud. As a AI-Call Interaction Analyst, you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and...
-
Customer Service Quality Analyst
4 weeks ago
Indore, India vEngageai Full timeAt Vengage, we deliver cutting-edge healthcare solutions in the cloud. As a AI-Call Interaction Analyst, you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and...
-
Customer Service Quality Analyst
4 weeks ago
Indore, India vEngageai Full timeAt Vengage, we deliver cutting-edge healthcare solutions in the cloud. As a AI-Call Interaction Analyst , you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and...
-
[3 Days Left] Customer Service Quality Analyst
4 weeks ago
Indore, India vEngageai Full timeAt Vengage, we deliver cutting-edge healthcare solutions in the cloud. As a AI-Call Interaction Analyst, you will play a pivotal role in evaluating and enhancing the performance of our AI assistant during interactions with callers. Your primary responsibilities will include analyzing AI-caller conversations, identifying issues, creating test cases, and...
-
Customer Service Associate
2 hours ago
Indore, India Altius Customer Services Pvt. Ltd. Full timeDesignation: Customer Service Associate Qualification: HSC Passed and above Experience: 6 months experience in BPO or similar profile **Salary**: 12000-17000 Gross, depending on the experience (includes PF + ESIC + Bus facility) Working Window: 8am-9pm with 8 hours working (Rotational shifts) **Responsibilities and Duties** Should be ready to work for the...
-
Software Engineering Lead
3 weeks ago
Indore, Madhya Pradesh, India vEngageai Full timeJob DescriptionAt Vengage, we're dedicated to delivering innovative healthcare solutions in the cloud. As a highly skilled Senior Software Engineer, you'll play a critical role in designing, developing, and maintaining high-performance backend systems.Main ResponsibilitiesBackend Development: Design, implement, and maintain backend services and APIs with a...
-
Customer Service
6 days ago
Indore, India Torenia Technologies Pvt Ltd Full time**Voice Process** **Provide on-line support for customers.** - **Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials** - **Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact...
-
Customer Service
2 weeks ago
Indore, India Torenia Technologies Pvt Ltd Full timeVoice Process Only freshers **Provide on-line support for customers.** - **Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials** - **Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of...
-
Content Writer Intern
1 day ago
Indore, India QUALITY WEBS Full timeJob brief: We are looking for someone to join our editorial team and enhance our website with the best possible written or visual content. The content writer’s responsibilities include evaluating, analytics to adjust content as needed and regularly updating the company’s website. **Work Mode: Work from Office** **Location: Indore** **Work Type: Full...
-
International Customer Service
7 months ago
Indore, India Cenus Consulting Full time**We're Hiring for International Chat Process** **Job Profile - Customer Support Associate (Chat Process)** **Job Location - Indore (M.P.)** **Skills Required**: - Excellent Communication Skills In English. - Comfortable Working in Rotational Shifts. - Undergraduates with 1 year of experience, Graduates, Post Graduates can...
-
Customer Service Representative
5 days ago
Indore, India Balj Services Private Limited Full timeProfile - Customer Support Representative Job Location - Indore, Madhya Pradesh Domestic/International Campaign Min. Qualification - 12th pass 12th passed/UG/Graduate are eligible Excellent communication (L5 comms. needed)+ Excellent written Work From Office 5.5 days of working Roles & Responsibilities: - Responding promptly to customer inquiries. -...
-
Customer Support Executive
2 weeks ago
Indore, India Sath Outsourcing Service pvt. Ltd. Full timeFlipkart Voice process - Customer Support Executive (Attend Customer calls related to queries, requests, complaints ) Location: - Indore, MP Qualification: - 12 pass/Any graduates ,Fresher also can apply Language: - Excellent communication in English, Hindi **Salary**: - 18K CTC, on hand 14k-15k No leaves in first 90 days Shift time: - 24×7 any 9...
-
Customer Service
2 weeks ago
Indore, India Torenia Technologies Pvt Ltd Full timeA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...
-
Stewart - Senior Business Analyst
2 months ago
Indore, India Stewart Title Full timeAbout the job:Company Description:- Stewart India specializes in delivering technology-based business solutions to clients across the globe, offering software design and engineering services to renowned software development companies.- With a customer-centric approach, we provide cost-effective, strategic business products while ensuring compliance and...
-
Business Intelligence Analyst
1 month ago
Indore, Madhya Pradesh, India Kyari Full timeWe're a forward-thinking home decor startup, leading the charge in the D2C space.With a small team of 3 people from Indore, we launched our innovative self-watering planters two years ago. Our mission is to revolutionize the home decor industry by offering game-changing solutions.Our Unique Selling Proposition:We deliver premium quality products that combine...