![Cenus Consulting](https://media.trabajo.org/img/noimg.jpg)
International Customer Service
2 weeks ago
**We're Hiring for International Chat Process**
**Job Profile
- Customer Support Associate (Chat Process)**
**Job Location - Indore (M.P.)**
**Skills Required**:
- Excellent Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.
**Responsibilities**:
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
**Salary Offered: 23k - 32k CTC per month**
Feel free to contact us for any query
- **Cenus Consulting**
Ph.:
- 8982239549
**Salary**: ₹23,000.00 - ₹32,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
**Speak with the employer**
+91 8982239549
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