Technical Support Professional

2 weeks ago

udaipur, India beBeeItsManagement Full time

IT Service Management Specialist Role OverviewThe IT Service Management Specialist plays a pivotal role in supporting the Managed Services tool sets and associated processes and procedures. This encompasses providing daily assistance for operational requirements and ensuring timely ticket distribution to handle all client access management requests.This specialist will also provide Subject Matter Expert (SME) support for the ITSM ticketing system, driving efficiency and effectiveness.Collaboration with system stakeholders and cross-functional teams is essential to guarantee the smooth, ongoing operation of our Keystone Technical Support Center and ticket management systems.Required Skills and Qualifications:Excellent technical skills with ability to learn and adapt quickly.Strong problem-solving abilities and analytical thinking.Effective communication and collaboration skills.Benefits:Contribute to a dynamic team environment that values innovation and excellence.Pursue opportunities for professional growth and development.Job Requirements:Work closely with internal teams to ensure seamless ticket distribution and management.Provide expert-level support for the ITSM ticketing system.Demonstrate a commitment to delivering high-quality service to clients.

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