Technical Support Specialist

6 days ago


udaipur, India beBeeSupport Full time

Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide technical assistance to users via various communication channels.Deliver high-quality technical support services to users via phone, email, chat, or ticketing system as first response.Monitor and supervise IT systems and tools to ensure seamless performance.Analyze and resolve incidents, requests, or inquiries efficiently.Evaluate and escalate unresolved incidents to higher levels of support following established protocols.Log all service interactions in the IT service management system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the development of knowledge base articles and standard operating procedures.Identify recurring issues and propose proactive solutions.Ensure compliance with service level agreements (SLAs) and deliver high-quality services.Pursue continuous improvement initiatives and participate in IT service optimization projects.



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