Software Technical Support Specialist

1 week ago


kozhikode, India beBeeTroubleshooter Full time

Job Description: You will work closely with Client Success by providing Tier-2 client support for software technical issues and collaborate with Engineering department to debug and resolve the issues.Provide technical support to internal and external usersCommunicate and coordinate feedback and inputs to the development team, mostly based in IndiaAssist QA lead with QA activitiesKey Responsibilities:Troubleshoot technical issues with minimal support from the development teamSpeak to internal and external customers to quickly get to the root of their problemPropose workarounds to customers when the fix will take time to be releasedProvide timely and accurate customer feedbackFollow up with clients to ensure the problem is resolvedAdditional Responsibilities:Support the roll-out of new applicationsProvide support in the form of procedural documentationManage multiple cases at one timeTest and evaluate new releasesPropose new ideas and out-of-the-box solutions for a smooth operational process



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