Incident Management Professional
2 weeks ago
As a Customer Support Services Incident Manager, you will be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand.The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset, setting yourself apart from more technical, engineering-focused roles.Key Responsibilities:Be the go-to person for customer-facing reliability and security incidents, leading the charge in response efforts, technical coordination and remediation, and rallying cross-functional teams.Adopt a "Customer-First" approach to evaluate impacts, deliver accurate situation reports, and build communication bridges to quickly resolve incidents.Manage incident communication proactively, offering timely and transparent updates through official channels.Actively participate in post-incident reviews (PIRs), driving actionable improvements to improve the customer experience when incidents occur.Leverage data and insights to uncover incident root causes and assess customer impacts.Maintain open and effective communication with internal stakeholders, providing updates and managing expectations throughout the incident lifecycle.Collaboration and Continuous Improvement:Collaborate with cross-functional teams to identify opportunities to drive improvements in incident management processes, tools, documentation, and metrics.Cultivate a culture of continuous learning and improvement within the CSS incident management team, sharing best practices and mentoring others across the organization.Develop and maintain comprehensive incident management documents, runbooks, playbooks, and training materials.Requirements:12+ years experience leading incident response efforts with a strong ability to collaborate across diverse teams and drive incidents to resolution.7+ years experience in customer service or support roles in SaaS or technology companies, ideally with exposure to enterprise customersExperience working in 24/7 support environments, with availability to participate in on-call rotations, including weekends.Exceptional communication skills with the ability to communicate clearly and empathetically with both our customers and internal stakeholders
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Incident Management Lead
7 days ago
india beBeeIncident Full timeIncident Management LeadThe role of Incident Management Lead is to provide exceptional support experiences during customer-facing incidents. This dynamic position requires expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset.Main Responsibilities:Lead reliability and...
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Major Incident Manager
6 days ago
India MUFG Pension & Market Services Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription OverviewThe purpose of the IT Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident ReportsKey Accountabilities and Main...
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Incident Manager
4 weeks ago
Hyderabad, India Sutherland Full timeJob Description Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process...
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Incident Manager
1 day ago
Bengaluru, India Lenovo Full timeJob Description We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the...
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Incident Manager
1 week ago
Noida, India myGwork - LGBTQ+ Business Community Full timeJob Description This job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl...
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Global Incident Manager
1 week ago
Pune, India TMF Group Full timeJob Description Discover the Role TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their...
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CSS Incident Manager
3 weeks ago
India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
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CSS Incident Manager
2 weeks ago
india, IN Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 weeks ago
India Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
