Incident Management Lead
1 week ago
Incident Management LeadThe role of Incident Management Lead is to provide exceptional support experiences during customer-facing incidents. This dynamic position requires expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset.Main Responsibilities:Lead reliability and security incidents, ensuring timely, clear, and accurate communication with internal and external stakeholders.Proactively manage incident communication, providing timely updates through official channels.Participate in post-incident reviews, driving actionable improvements to enhance the customer experience.Analyze data and insights to identify incident root causes and assess customer impacts.Maintain open communication with internal stakeholders, providing updates and managing expectations throughout the incident lifecycle.Skill Requirements:Strategic thinking and decision-making skillsEffective communication and interpersonal skillsIncident management and problem-solving skillsData analysis and interpretation skillsWhat We Offer:A challenging and dynamic work environmentOpportunities for professional growth and developmentA collaborative and supportive team cultureAbout Us:We are committed to delivering exceptional support experiences to our customers. If you are a motivated and results-driven individual with a passion for incident management, we encourage you to apply for this exciting opportunity.
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Lead - Incident Management
1 week ago
India Everise Full time ₹ 2,00,000 - ₹ 8,00,000 per yearCompany OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
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Incident Management Professional
2 weeks ago
india beBeeIncident Full timeAs a Customer Support Services Incident Manager, you will be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand.The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset, setting...
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Incident Manager
4 weeks ago
Hyderabad, India Sutherland Full timeJob Description Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process...
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Major Incident Management
2 weeks ago
India Capgemini Full timeJob Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of...
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CSS Incident Manager
2 weeks ago
india, IN Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 weeks ago
India Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 weeks ago
India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Major Incident Manager
1 week ago
India MUFG Pension & Market Services Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription OverviewThe purpose of the IT Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident ReportsKey Accountabilities and Main...
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Cyber Incident Response Lead
1 day ago
India inVentiv Health Clinical SRE, LLC Full timeJob Description Description Cyber Incident Response Lead Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together,...
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Incident Management
3 weeks ago
Bengaluru, India Capgemini Full timeJob Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of...
