GM Operations

2 days ago

chennai, India Antal International Full time

Hiring for one the leading revenue cycle management company in Chennai

  • Looking for candidates with 15+ yrs as Sr Manager or 2+ yrs as DGM/AGM
  • Team size should have handle: 350+
  • Excellent communication & articulation (non negotiable)
  • Any graduation
  • Budget : 30 LPA (incl of 10% variable)
  • No shift allowance
  • Benefits: Relocation reimbursement, 10 days accommodation, Buyout option
  • Cab facility within 15km radius of office
  • Shift: 6.30pm to 3.30am
  • 5 day WFO (Mon-Fri)
  • Diversity candidates preferred


SKILLS - Exp in end-to-end management of AR follow up, denial management, client management, team management


RESPONSIBILITIES

Team Management

  • Managing a large Operations team spread over different locations with multiple clients in portfolio.
  • Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
  • Drive/Create an inclusive, transparent, and collaborative culture in the teams.
  • Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
  • Manage and create a structure aligned to create best in class client experience and create long term value for AGS.

Business Delivery

  • Design and execute delivery systems to create Best in Class Client Experience
  • Meet/Exceed Client SLAs consistently.
  • Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
  • Improve the operational systems, processes and policies in support of the client’s SLAs.
  • Lead and create short and long-term strategy to deliver business outcomes.
  • P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
  • Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
  • Comply with the client and organization’s internal policies and procedures.


COMPETENCIES, SKILLS, AND OTHER REQUISITES

  • Service Delivery Leadership
  • Strategic Thought leadership to grow business.
  • External and Internal Stakeholder Management
  • Problem Solving and Analytical Skills
  • Unflinching integrity and personal work ethics
  • Self-starter who strives for self and team excellence
  • Attention to detail and concern for accuracy.
  • Excellent time management skills and multi-tasking ability
  • Excellent written and spoken English.


ACADEMIC AND PROFESSIONAL BACKGROUND

  • Academic qualification for this role is a graduate in any stream. Preferably with Commerce background and an MBA would be added advantage.
  • Minimum 15 years of experience in relevant field of which minimum of 3 years should be in a AGM/DGM.


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