Help Desk Support Specialist
2 days ago
Job Title: Help Desk Support SpecialistWe are seeking a highly skilled and customer-focused professional to join our team as a Help Desk Support Specialist. This key role is responsible for providing top-notch technical support to clients via various communication channels.The ideal candidate will be responsible for monitoring tools, diagnosing and resolving incidents, requests or inquiries, and escalating unresolved incidents to higher support levels following established protocols.They will also log all incidents, service requests, and actions in the IT Service Management (ITSM) system, track and follow up on open tickets until resolution and closure, maintain accurate documentation of incidents, troubleshooting steps, and known errors.In addition, they will contribute to the knowledge base and standard operating procedures, identify recurring issues and propose preventive solutions, ensure Service Level Agreement (SLA) compliance and high-quality service delivery, and participate in continuous improvement initiatives and IT service optimization projects.Requirements:Excellent communication and customer service skillsStrong problem-solving and analytical thinkingAbility to work under pressure and manage multiple tasksTeamwork and collaboration with other support levelsHigh attention to detail and documentation accuracyWillingness to learn and grow in IT infrastructure and service managementVocational Training or Bachelor's Degree in Computer Science, Information Systems, or related fieldTicketing tool - Jira Service desk knowledge will be an assetExpertise 2-3 yearsWhat We Offer:A dynamic and supportive work environmentOngoing training and development opportunitiesCompetitive compensation and benefits package
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Help Desk Expert
6 days ago
belgaum, India beBeeTechnical Full timeKey Job Responsibilities Include:We are seeking a highly skilled technical professional to join our team as a Technical Support Specialist.Job Title: Technical Support SpecialistThis role requires the ability to provide top-notch technical support to clients worldwide. As a Technical Support Specialist, you will be responsible for responding to customer...
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Technical Support Professional
6 days ago
belgaum, India beBeeSupport Specialist Full timeAbout UsWe're a cutting-edge software solutions provider, revolutionizing the service industry with innovative tech.Our mission is to empower a smart and driven cohort of employees who want to grow, learn, innovate, dream, and build cool things.Award-winning company recognized for our flexible and resilient organizational processes.Roles &...
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Technical Support Specialist
2 days ago
belgaum, India beBeeProfessional Full timeIT Support SpecialistWe are seeking a proactive Remote IT Support Specialist to oversee and coordinate overseas IT operations. This role involves hands-on ticket management, smart ticket routing, and team leadership to ensure timely, efficient, and customer-focused IT support.The IT Team Leader will log, track, and assign tickets, make routing decisions...
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IT Service Delivery Specialist
6 days ago
belgaum, India beBeeItDelivery Full timeSeeking a highly skilled IT Service Delivery Specialist to join our team. The ideal candidate will have expertise in IT service management principles and best practices, as well as experience working with industry-leading help desk tools.Responsibilities:Manage daily operational needs and oversee ticket distribution to ensure timely handling of client access...
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Remote IT Support Specialist
4 days ago
belgaum, India beBeeRemoteSupport Full timeVirtual Support Specialist - Remote Job OpportunityWe are seeking a highly skilled Virtual Support Specialist to join our team. This is an excellent opportunity for professionals with 6-10 years of experience in providing remote technical support.Mandatory Skills:Troubleshooting and Technical Support: Able to identify and resolve day-to-day application...
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Help Desk Associate
6 days ago
belgaum, India beBeeCustomerService Full timeJob DescriptionThe role of a Customer Service Representative is multifaceted and requires strong problem-solving skills, professionalism, and effective communication. This position involves interacting with customers via various channels, including phone, email, chat, or in-person.The key responsibilities include responding to customer inquiries in a timely...
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Help Desk Professional
2 days ago
belgaum, India beBeeCustomerService Full timeAbout the Role:This position involves managing customer interactions across various channels, ensuring timely resolution and exceeding customer expectations.You will work closely with product and engineering teams to drive resolution, provide contextual insights, and act as the customer's advocate.Key responsibilities include handling customer inquiries,...
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Customer Support Specialist
4 days ago
belgaum, India beBeeCustomerSupport Full timeCustomer Support SpecialistThe Customer Support Specialist plays a crucial role in delivering exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive experience.Provide accurate product, service, and policy information.Effectively handle customer complaints and offer suitable solutions.Required Skills and...
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Electrical Support Specialist
6 days ago
belgaum, India beBeeSolar Full timeJob Title: Electrical Support SpecialistJob Description:The Electrical Support Specialist will be responsible for providing online and telephonic support to customers, addressing technical queries in a timely manner via ticketing tools or alternative systems. This role requires excellent communication skills, with a strong background in Electrical...
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Service Desk Agent
1 week ago
Belgaum, India BETSOL Full time**Company Description**: BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL offices are set against...