Operations Manager
4 days ago
Role: Manager
Location: Hyderabad, Telangana
Work Shift: Night Shift (5:30 PM - 2:30 AM IST / 6:30 PM - 3:30 AM DLS)
Employment: Full Time
Contribution :
Accountable for the performance and results of multiple related units.
Manages important client and internal relationships with guidance from senior management.
Develops and delivers plans and outcomes for operational areas with guidance from senior colleagues.
Develops procedures within areas of expertise.
Monitors SLA/KPI performance to control and improve team productivity.
Identifies opportunities to better serve client needs.
Provides coaching and mentoring to team members and team leaders.
Differentiators :
Develops and shares best practices with the global GBS community.
Manages the performance of direct reports using performance management systems.
Applies understanding of the business environment to develop solutions independently.
Impact :
Erroneous decisions may result in project delays, operational modifications, or unnecessary expenditure of time, human resources, and funds.
Background :
Education :
Bachelor’s degree required.
Work Experience :
8 – 10 years of relevant experience.
3+ years in an RPO environment.
Experience managing a team of 40+ people.
Knowledge, Skills, and Abilities :
Strong customer focus and service skills.
Mandatory : US Region experience
Excellent communication, multitasking, and organizational skills.
Strong interpersonal skills with the ability to analyze, explain, and draw conclusions from operational, financial, and business data.
Track record of high achievement and success in team environments.
Experience in planning and managing resources to achieve objectives.
Proven ability to address complex issues and develop recommended solutions.
College or university degree or equivalent work experience.
Technical Requirements :
Proficient with Google environment (Gmail, Docs, Sheets, Slides).
Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
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