Jr. IT Service Desk Engineer

For over 35 years, F-Secure has led the cybersecurity industry with our 200+ service provider partners. As the home of scam protection, we're reimagining how we protect people from modern threats through cutting-edge scam detection and solutions that are setting the industry standard. We bring together the sharpest minds of cyber security with a shared purpose: to protect people from modern threats. Here, you'll have a real impact, making every digital moment more secure for everyone. You'll thrive and grow in our Fellowship culture, where we dream big, trust, and challenge each other to deliver results and move with speed. You'll be welcomed into a diverse, global team with an informal and collaborative culture where your voice truly matters.Join us in securing the digital world together – where your work will make a lasting impact.Ready to advance your tech career at an innovative company making a real impact in consumer cybersecurity? We're expanding our IT Operations team to Bengaluru, India, and seeking a Jr. Common IT Specialist to support our APAC offices and enhance our global IT operations. Working alongside our trusted IT partners, you'll help align IT operations with business objectives while continuously improving processes onsite. You'll join a diverse, global team of IT professionals, architects, and cybersecurity experts who will support your growth from day one.We're looking for someone who is technically minded, proactive, and thrives on collaboration with cross-functional, multicultural teams. You approach work systematically, excel at prioritizing multiple IT tickets and projects, and when someone mentions "the Cloud," you think infrastructure, not weather. This role offers the perfect blend of global impact and local presence. You'll support stakeholders across multiple locations while enjoying flexible remote work options and regular collaboration at our Bengaluru office. If you're ready to develop cutting-edge IT solutions and take your career to the next level, we'd love to hear from you.Your main domains would be:Employee Support Services (Onsite and Remote)Device and lifecycle managementPurchasing and related processesCyber SecurityKey responsibilities in this role:Ticket handling and troubleshootingWorkstation and mobile device lifecycle management, license management etc.Documentation (KB articles, change tickets)What are we looking for?2-3 years of hands-on IT support or Service Desk operations experience with a proactive approach to working with people and collaborating across cross-functional, multicultural teams. You work systematically, prioritize effectively, and are comfortable managing multiple IT tickets and tasks.Full professional proficiency in English (written and spoken) as that is our organizational languageProficiency with Jira and ticket management systemsUnderstanding of basic cybersecurity principles and processesFamiliarity with O365, Entra, and IntuneWindows OS experienceBonus Points For: Experience or knowledge of MacOS, Claude, or CoPilot, so make sure to mention these in your application We especially value candidates who demonstrate a "can-do" attitude and have the courage to take initiative and make decisions independently.What you will get from us?Welcome to the good side – the home of scam protection Work with industry-leading experts defining the future of cybersecurity and scam protection.Thrive in our Fellowship culture where we empower, trust, challenge, and support each other in doing our best work.Flexible work that works for you – hybrid and remote options with team-agreed ways of working.Inclusive environment with flat, approachable leadership in our diverse global community.Comprehensive global benefits including Employee Share Savings Plan (ESSP), Fellow Member of the Board opportunities, and Annual Protect & Educate paid volunteer day.Wellbeing support through personal coaching services and one hour per week for personal recharging.Continuous growth via F-Secure Academy, Leadership programs, AI training, mentoring, and dedicated Learning Week.A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.ANSSIPeople & Culture Advisor"Working with amazing people on something meaningful is more than a job. It's a privilege."GREAT PLACE TO WORKOver 500 amazing colleagues in nearly 30 officesPossibility to protect the worldWork with best of class experts who careRelaxed, open and fun working environment68+ of nationalitiesGlobal with the spirit of a small companyFellowship CultureThe F-Secure team is diverse, fun-loving, and full of energy. Our Fellowship means that "we" are bigger than "me". Fellowship is the glue that creates trust and accountability, and it is built on our four core values: Keep Focus, I Make a Difference, Just Do It and Dare to Care.We keep focus by doing the right things right. We communicate with clarity, set clear goals and execute them on time and with quality.We make a difference by acknowledging that every one of us plays a part in making a meaningful impact, and by taking accountability and pride in our work. We support one another and celebrate success together.We just do it by encouraging Fellows to make their own decisions. We embrace the freedom and the responsibility that comes with it.We dare to care by creating a safe and trusting environment, where we all have a chance to speak up on things that matter, and to give and get feedback.See yourself here? Bring your best self and apply now.Diversity & Inclusion:F-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you1988F-Secure established under the name Data Fellows1992First public hysteria about a computer virus2002First Antivirus for mobile phones2004F‑Secure Labs launches first antivirus industry blog2009F‑Secure's next step into the cloud2015F-Secure aims to become the leading European cyber security company2018MWR InfoSecurity joins F-Secure2022F-Secure separated its consumer and enterprise business areas through a de-merger. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.Verna Kotkavaara | Contact PersonGraphic rendering with WebGL2 has been disabled or is not supported by your graphic card. The map cannot be displayed.+Bengaluru | Hybrid