Telephony Engineer-Noida

3 days ago

gautam buddha nagar, India BIG Language Solutions Full time

Job Title: Telephony Engineer Location: Noida(Work From Office) Department: IT Infrastructure / Operations Support Reports To: IT Manager / Infrastructure Lead Employment Type: Full-time Shift: US Shift Job Summary: The Telephony Engineer is responsible for the design, configuration, implementation, and maintenance of enterprise telephony systems supporting voice communication for business operations — including call centers, interpretation teams, and remote users. The role involves working with on-premise and cloud-based VoIP platforms, managing integrations with contact center applications, troubleshooting complex telephony issues, and ensuring optimal system performance and uptime. Key Responsibilities: Design, deploy, and maintain VoIP and telephony infrastructure, including PBX systems, SIP trunks, SBCs, and call routing configurations. Manage and support cloud-based telephony systems (e.g., Avaya, Cisco, Genesys, Twilio, Zoom Phone, Five9, etc.). Configure and maintain IVRs, hunt groups, call queues, and ACD setups to optimize call flow and customer experience. Monitor system performance, capacity, and reliability; identify and resolve bottlenecks proactively. Troubleshoot and resolve voice quality issues, dropped calls, latency, and other network-related telephony incidents. Collaborate with Network, IT Security, and Operations teams to ensure secure and efficient telephony integrations. Maintain documentation of system architecture, configurations, and operational procedures. Support new project rollouts, migrations, and upgrades of telephony platforms. Provide Level 2/3 technical support for voice-related escalations. Work closely with vendors and service providers for issue resolution, system enhancements, and SLA management. Ensure compliance with data privacy, call recording, and telecom regulatory requirements. Qualifications and Skills: Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Experience: 3–7 years of experience in telephony or VoIP engineering, preferably in an enterprise or call center environment. Hands-on experience with SIP, RTP, VoIP protocols, and PBX administration. Knowledge of LAN/WAN networking, QoS, and network troubleshooting tools. Experience with contact center systems and IVR development/configuration. Strong problem-solving and analytical skills with attention to detail. Familiarity with ticketing systems (e.g., ServiceNow, Jira) and documentation tools. Excellent communication and collaboration skills. Certifications such as Cisco CCNA Voice, Avaya Certified Specialist, or equivalent are an added advantage. Preferred Qualifications: Experience with cloud telephony providers (e.g., Twilio, AWS Connect, Genesys Cloud, Zoom Phone). Scripting knowledge (e.g., Python, PowerShell) for automation of routine telephony tasks. Exposure to integration with CRM or Workforce Management systems. Key Competencies: Strong technical acumen in voice and telephony systems Troubleshooting and root cause analysis Communication and teamwork Customer-centric and service-oriented mindset Adaptability and continuous learning Think global. Think BIG. Visit us: Linkedin:

  • Bluebash - Telephony/VoIP Engineer - CPaaS/SIP

    3 days ago

    Sahibzada Ajit Singh Nagar, India Bluebash Full time

    Description : We are an AI Voice Agent startup building the next generation of intelligent, human-like voice assistants for businesses.Our platform integrates with telephony systems, CCaaS/CPaaS providers, and modern AI technologies to deliver seamless customer experiences.We are looking for a Telephony/VoIP Engineer who can accelerate our expertise in...

  • IT Support

    7 days ago

    gautam buddha nagar, India BIG Language Solutions Full time

    Job Title: IT Support / System Administrator Experience Required: 5+ Years Location: Noida(Work From Office) Employment Type: Full-Time Shift: US Shift(Rotational) About the Role ________________________________________ Job Summary: We are seeking a skilled and proactive IT Support / System Administrator to manage and support the organization's IT...

  • System Administrator Bpo

    2 days ago

    Gautam Budh Nagar, India The Good Hire Full time

    Job Position: System Administrator ( Voice ) (L1) Location: Noida Educational Qualification: Any Graduate / BE / B-Tech Professional Qualification: MCSE/ MCSA Certified Experience: Min 2-3 year **Job Description**: - Should have experience in configuration and troubleshooting high-end networks - Excellent knowledge of VoIP and SIP - Good experience in Free...

  • Sales Internship

    2 weeks ago

    Gautam Budh Nagar, India MyOperator Full time

    **Job Opportunity: Sales Intern** **Company**: MyOperator **Location**: Noida **Job Type**: Internship **Industry**: SaaS | B2B Sales | Tech Sales **About MyOperator**: MyOperator is India's leading cloud-based business communication platform, trusted by 12,000+ businesses. We provide cloud telephony and WhatsApp API solutions to enhance customer...

  • Sales Trainee

    2 weeks ago

    Gautam Budh Nagar, India MyOperator Full time

    **Job Opportunity: Sales Intern** **Company**: MyOperator **Location**: Noida **Job Type**: Internship **Industry**: SaaS | B2B Sales | Tech Sales **About MyOperator**: MyOperator is India's leading cloud-based business communication platform, trusted by 12,000+ businesses. We provide cloud telephony and WhatsApp API solutions to enhance customer...

  • Senior Network Engineer

    2 days ago

    Vartak Nagar, Thane, Maharashtra, India Mrrch children Hospital Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    Healthcare Technology PositionPosition OverviewWe are seeking an experienced Senior Network Engineer to join our hospital's IT team and provide expert-level support for our comprehensive Cisco network infrastructure. This role requires 7-10 years of hands-on experience in network Layer 2 support and deep expertise across Cisco's complete product portfolio....

  • Transition manager

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India AIONOS Full time

    About AIon OS Artificial Intelligence on Operating Systems AIon OS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require...

  • Transition manager

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India AIONOS Full time

    About AIon OS Artificial Intelligence on Operating Systems AIon OS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require...

  • Transition Manager

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India AIONOS Full time

    About AIonOS Artificial Intelligence on Operating Systems AIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require...

  • Transition Manager

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India AIONOS Full time

    About AIonOSArtificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...