1Point1 | Training Manager
3 days ago
Duties and responsibilities:
- Monitoring the overall functioning of process, identifying improvement areas and implementing.
- Driving Training team to achieve training metrics.
- Initiate and drive projects that would increase customer satisfaction, Productivity and process
- Set Goals and deliverables for the team to carry out their activities (KPIs) Ensure all the KPIs of Training are met on monthly basis such as Training Through put, First time attempt, Training Attrition.
- Plan, prepare and deliver training according to the training packages.
- Prepare & Plan for the Monthly TNI Content to fine tune the associates on Soft skills, Process & Product related and ensure TNI are completed as per the given timeline.
- Track TNI refresher plan and coverage daily, Track improvement trends.
- Publish the Training Dashboard
- Nesting Governance is being tracked and validated.
- Conducting Trainer audit as per standard trainer audit parameters also to ensure all NHT batches are trained as per the lesson planner
- Visit the NHT batches to check training effectiveness and trainee knowledge on critical areas by different methods i.e. Mock call, dip check, Presentation on any topic, Crystal practice, etc
- Visit all the NHT batch to check if all advisors are meeting the MSR (Minimum Skill Required) eligibility such as Typing speed, Navigation Test, Versant assessment & Merit assessment.
- Validate the MSR Report shared by HR Vs. System report to ensure there are no variance observed during the Audit.
- Track daily batch trackers to ensure compliance to process tollgates - assessment days, certification scores, reassessment, before next day etc.
- Knowledge dissemination- Twice in a day briefing session is been conducted by us to all the supervisors during the session we cascade all new/latest updates further
to track the coverage. To Ensure all the training infra are in place as per the SOP such as Training Room & Data Lab.
- Monthly twice PKT is been conducted to all advisors and Supervisors where in PKT questions are been prepared based on the new updates/major observations /Learns reason, Publish the PKT Reports.
- Training Content Validation - Ensure monthly Training content shared by client is been validated and share the observation if any modifications /new updation is required.
- Monitor individual trainer's performance and guide, coach and motivate them to achieve individual as well as team goals.
- Function: ITES, BPO, KPO, Customer Service, Operations
- Expertise in Customer Servicing, Voice, email & chat capacities.
- Proficient with Excel and Power Point Soft Skills
- Willingness to learn & contribute, Positive Attitude, Effective team management skill.
Qualification: Any Graduate
Experience: 08- 12 Years
Salary: 8.5 LPA
Location: Turbhe, Navi Mumbai
Interested candidates can direct share resume on below mentioned email ID:
Sanjeevani.supe@1point1.com
-
Training and Development Professional
2 days ago
India 1Point1 Full timeJob SummaryWe are seeking an experienced Training and Development Professional to join our team at 1Point1. This is a fantastic opportunity for a motivated individual to drive performance improvement and learning initiatives.
-
1Point1 | Training Manager | india
3 days ago
india 1Point1 Full timeDuties and responsibilities: - Monitoring the overall functioning of process, identifying improvement areas and implementing. - Driving Training team to achieve training metrics. - Initiate and drive projects that would increase customer satisfaction, Productivity and process - Set Goals and deliverables for the team to carry out their activities...
-
1Point1 | Training Manager | india
3 days ago
india 1Point1 Full timeDuties and responsibilities: - Monitoring the overall functioning of process, identifying improvement areas and implementing. - Driving Training team to achieve training metrics. - Initiate and drive projects that would increase customer satisfaction, Productivity and process - Set Goals and deliverables for the team to carry out their activities...
-
india AiRBUZZ Training Solutions Full timeCompany Description AiRBUZZ Training Solutions is a premier aviation training institute founded by seasoned airline professionals in Mumbai, India. The institute offers a range of courses for aspiring pilots, cabin crew, and ground staff, leveraging the founders' industry expertise and network. With a vision to create a sophisticated and professional...
-
india AiRBUZZ Training Solutions Full timeCompany DescriptionAiRBUZZ Training Solutions is a premier aviation training institute founded by seasoned airline professionals in Mumbai, India. The institute offers a range of courses for aspiring pilots, cabin crew, and ground staff, leveraging the founders' industry expertise and network. With a vision to create a sophisticated and professional training...
-
General Manager | General Manager | india
2 weeks ago
india General Manager Full timeThe ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. ResponsibilitiesProvide leadership and direction to a team of people Manage operations and finances of business Recruit and...
-
Civil Engineer Training Expert
2 days ago
India Jnanainfotech training institution Full timeCivil Trainer Job DescriptionWe are seeking a knowledgeable and experienced Civil Trainer to join our training institution at Jnanainfotech.The ideal candidate should have a strong technical background, excellent communication skills, and the ability to mentor students and professionals effectively.Key Responsibilities:Training Delivery: Conduct...
-
india Jnanainfotech training institution Full timeJob Description: Civil Trainer for Training Institute Position: Civil Trainer Location: Vijayanagar Bangalore Employment Type: Full-time Overview: We are seeking a knowledgeable and experienced Civil Trainer to join our training institute. The trainer will be responsible for delivering comprehensive training sessions in civil engineering, construction...
-
Training Manager
4 days ago
India Tales Hiring Full timeJob Title: Training Manager Job Description: As a Trainer, you will play a critical role in designing, delivering, and implementing a comprehensive Talent Management framework. You will be responsible for identifying a talent pool, managing their development paths through Individual Development Plans (IDPs), and ensuring effective learning and...
-
Training Manager
2 days ago
India Delhivery Limited Full time1.Plan and coordinate all onsite and virtual training activities of the corporate staff to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 2. Design and deliver training - both face to face and virtual training within time and...
-
Blue Ocean Management Training | HR Officer
3 weeks ago
india Blue Ocean Management Training Full timeKey Responsibilities: Coordinate and manage the onboarding process for new employees. Maintain accurate and up-to-date employee files and HR records in both Arabic and English. Ensure that employee information, contracts, and documentation are properly organized and stored. Process and manage employee leave requests and absences in Zoho. Help employees with...
-
Training Manager
1 month ago
India The Leela Hyderabad Full timePosition Overview Reporting to: The General Manager Location: The Leela Hyderabad Designation: Training Manager About The Leela The story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened. The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by...
-
Training Manager
1 month ago
india The Leela Hyderabad Full timePosition OverviewReporting to: The General ManagerLocation: The Leela HyderabadDesignation: Training ManagerAbout The LeelaThe story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened. The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by providing unparalleled...
-
Senior Training Manager
2 days ago
India Value RCM Solutions Pvt. Ltd. Full timeCompany Description Value RCM Solutions is a leading provider of outsourcing solutions for the healthcare industry in the Kolkata metropolitan area. Specializing in medical billing, our services encompass medical coding, claim processing, accounts receivable management, and more. We leverage technology and best practices to optimize revenue cycles and...
-
Communication Training Manager
4 weeks ago
india IDfy Full timeAbout us: What is IDfy? IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business...
-
Communication Training Manager
4 weeks ago
India IDfy Full timeAbout us: What is IDfy? IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business...
-
Assistant Manager Training
2 days ago
India WNS Full timeDomain Experience – KYC, AML, Transaction monitoring, Fraud Investigation. The role is involved in developing systems, processes to achieve superior levels of service. Responsibilities Onboarding user facing reviews experience required Address Validation Industry Validation Match reviews. Risk ops Drive individual and team goals including but not...
-
WNS | Assistant Manager Training
1 day ago
india WNS Full timeAssistant Manager – Training Job Summary - To identify training needs and manage/co-ordinate/plan/deliver and monitor Communications, Culture orientation, process training & upskilling programmers for all employees- Reporting to Group Manager / Sr. Group Manager – Training - Ensuring strict and absolute compliance to the training governance plan of the...
-
Business Development Manager
1 day ago
India AiRBUZZ Training Solutions Full timeCompany Description AiRBUZZ Training Solutions is a premier aviation training institute founded by seasoned airline professionals in Mumbai, India. The institute offers a range of courses for aspiring pilots, cabin crew, and ground staff, leveraging the founders' industry expertise and network. With a vision to create a sophisticated and professional...
-
Training Experience Manager
23 hours ago
India ADP Full timeSenior Learning Design ConsultantThe ideal candidate for this role will be a seasoned Training Experience Manager who has extensive experience in handling Learning Design projects from start to finish.Key Responsibilities:Collaborate with project managers, Business Partners (ELBPs), subject matter experts (SMEs), and other key stakeholders to identify target...