Lead Product Support Engineer

1 week ago

bangalore, India Groww Full time

About GrowwWe are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.Our VisionEvery individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.Our ValuesOur culture enables us to be what we are — India’s fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves. The values that form our foundation are:Radical customer centricityOwnership-driven cultureKeeping everything simpleLong-term thinkingComplete transparencyWhat you’ll doDevelop a deep understanding of internal application behavior and tech operations across data centers and applicationsAnalyze problems, diagnose and fix bugs of low complexity when appropriate.Work with developers to identify and resolve more complicated problemsAddress urgent issues quickly, work within and measure against customer SLAsAdapt installer, shell scripts and perl scripts and aggressively automate manual tasks through scripting.Provide feedback from customer/ users to the team. Finding recurring issues, problem solve and get it fixed.Maintain on-going record of problem analysis and resolution activity in an oncall tracking system.Proactively monitors production and non-production environments and applicationsDevelop smaller complexity features and utilities in existing system components to enhance productivity.What are we looking for :Good exposure to MySQL and writing SQL queriesAutomation scripting: More advanced tools preferred; Ex: Python, Shell.A prior experience in production support.Understanding of linux/unix basic commands and job scheduling (cron)Good to have prior programming experience; Java preferredGood written and oral communication skillsExperience: 4+ Years

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