IT Support Operations Specialist

2 weeks ago

alappuzha, India beBeeService Full time

Job Title: IT Service Desk ManagerWe are seeking a highly skilled and experienced IT Service Desk Manager to oversee and coordinate our overseas IT operations. This role involves hands-on ticket management, smart ticket routing, and team leadership to ensure timely, efficient, and customer-focused IT support.Key Responsibilities:Record and log incoming tickets in the ITSM/ticketing system.Monitor and manage the service desk queue in real time.Assign tickets to the right engineers based on skills, workload, and availability.Apply smart routing logic (L1 → L2 → L3 escalation, vendor coordination, or dispatch to onsite).Make transportation/dispatch decisions for onsite support engineers when required.Ensure tickets are updated with proper notes, resolutions, and closure comments.Team Leadership:Supervise a remote team of Service Desk Engineers (L1/L2).Balance workloads across the team and provide shift coverage planning.Mentor, coach, and conduct regular performance reviews.Act as the first point of escalation for complex tickets.Operations & Reporting:Track SLA performance and ensure timely resolution.Produce daily/weekly ticket and performance reports.Highlight recurring incidents for problem management.Suggest automation and workflow improvements.Customer Service:Maintain professional and empathetic communication with customers.Handle escalated client concerns and complaints.Support Service Desk Manager in client-facing SLA/operations reviews.Requirements & Qualifications:4–6 years of IT support/service desk experience.Prior Team Lead / Supervisor experience in IT Service Desk.Strong knowledge of Microsoft 365, Windows/macOS, networking basics, and endpoint tools.Hands-on experience with ITSM/ticketing systems (e.g., Freshservice, ServiceNow, Zendesk).Strong decision-making skills for ticket routing and resource dispatching.Excellent English communication (written & verbal).Benefits:Fully Remote – work from anywhere.Fexible schedule (aligned with UAE business hours).Training & certifications support.Clear growth path toward Service Desk Manager or Service Delivery Manager.

  • Technical Support Specialist

    5 days ago

    alappuzha, India beBeeTechnical Full time

    Remote Support Specialist - End User ComputingWe are seeking a highly skilled Remote Support Specialist to join our team.In this role, you will be responsible for providing remote desktop management, application deployment, printer management, antivirus management, VPN administration, and patching concepts to our end-users.You should have a strong...

  • IT Infrastructure Operations Specialist

    1 week ago

    alappuzha, India beBeeTechnical Full time

    Job Title: IT Infrastructure Operations SpecialistAbout the Role:We are seeking an experienced IT Infrastructure Operations Specialist to join our team.Key Responsibilities:Provide daily support for operational needs and manage ticket distribution to ensure timely handling of client access management requests.Offer technical expertise in industry-leading IT...

  • Remote Support Specialist

    2 weeks ago

    alappuzha, India beBeeExpert Full time

    Job Title: Remote Support SpecialistWe are seeking a highly skilled and experienced professional to fill the role of Remote Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met efficiently and effectively.Key Responsibilities:Remote desktop...

  • Talent Acquisition and Support Specialist

    6 days ago

    alappuzha, India beBeeSupport Full time

    Job Opportunity:Talent Acquisition and Support SpecialistWe are seeking a detail-oriented and organized individual to fill the role of Talent Acquisition and Support Specialist. As part of our team, you will be responsible for supporting users through various channels, including WhatsApp, chat, and email.This position is ideal for someone with excellent...

  • Technical Support Specialist

    7 days ago

    alappuzha, India beBeeProblemSolving Full time

    Job OpportunityWe are seeking a highly skilled Technical Support Specialist to provide technical assistance and problem resolution services.The successful candidate will be responsible for diagnosing, troubleshooting, and repairing complex computer systems and software issues.Evaluate customer technical requirements and implement effective solutions.Analyze...

  • Customer Support Specialist

    2 weeks ago

    alappuzha, India beBeeCustomerSupport Full time

    Customer Support Specialist OpportunityWe are seeking an experienced professional to deliver exceptional customer service and support our clients' needs.Responsibilities:Respond to customer inquiries via various channels, providing timely and effective solutions to resolve issues.Maintain accurate records of customer interactions in our CRM...

  • Dynamics 365 BC Support Specialist

    2 weeks ago

    alappuzha, India beBeeBusiness Full time

    Senior Business Central Support RoleThe Senior Business Central Support Specialist is responsible for delivering exceptional support to end-users, troubleshooting system issues, and driving system enhancements.Key responsibilities include mentoring junior support specialists, providing high-quality support for Business Central users, resolving system issues,...

  • AI Video Project Support Specialist

    2 weeks ago

    alappuzha, India beBeeSupport Full time

    Project Support Specialist RoleWe are seeking a skilled Project Support Specialist to ensure seamless deployment, onboarding, and delivery of AI-based video analytics projects. This role involves project management, technical troubleshooting, monitoring, reporting, customer coordination, and documentation.Key Responsibilities:Deploy and support AI video...

  • Operational Excellence Professional

    2 weeks ago

    alappuzha, India beBeeOperations Full time

    Business Operations SpecialistThe Business Operations Specialist supports client business processes and operational activities to ensure timely and high-quality deliverables. Combining best-in-class operational and analytical skills with strong problem-solving and communication abilities, the specialist solves operational and analytical business problems.Key...

  • **Technical Support Specialist**

    2 weeks ago

    alappuzha, India beBeeTechnical Full time

    **Job Description:** As a technical specialist, you will be the primary point of contact for end-users via phone, chat, or self-service tickets. Your responsibilities include qualifying and opening tickets for remediation, triaging them to respective teams, and providing regular updates and follow-ups on tickets in the queue.**Key Responsibilities:** Qualify...