Customer success

7 days ago


bangalore, India Robylon AI Full time

Role OverviewSetup customer support workflows using client shared SOPs. Craft high-impact prompts for AI agents to produce accurate responses. You will own end to end setup—from initial kickoff call to testing, iteration, and QA.What you will OwnDesign end-to-end workflows & user journeys across industriesWrite & optimize prompts for accuracy, tone, and contextEvaluate outputs via checklists/A-B tests, edge-case reviews, and user feedbackDrive continuous quality improvementsTroubleshoot response issues; define guardrails and instructions to reduce hallucinationsDocument best practices and playbooks for repeatable deliveryWork with product and tech teams to deliver on-time and customer centric outputWhat we are looking forAnalytical, curious, iterative; comfortable running lightweight experiments and reviewsTool-savvy with LLMs (ChatGPT, Claude, Gemini, etc.); no coding required (low/no-code builders a plus)



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